| Operational environment experience statements |
“I can individualize my external environment in such a way that best supports my needs.” “The environment is such that there are a minimum number of distractions.” “The environment is responsive to my emotional state and creates a calm and supportive atmosphere.” “The environment can be easily customized to my specific needs, and it reliably stays that way. It produces environmental changes that are traceable, and the logic is transparent.”
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“My care team respects my preferences, beliefs, and values, and I have jointly agreed to the goals of care that I can influence in an ongoing way.” “I find working with my carers enriches my life and expands my goals for myself.” “I feel listened to and valued by my carers. There is clear communication between my care team that enables me to feel the I have control.” “There is a close and reliable bond established with the care providers that work with me.”
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“I can engage with and appropriately manage the processes and systems to support me in a manner that is optimized to my preferences.” “There is effective coordination between the care team members. There is continuity of care with smooth transitions from one setting to another.” “Processes are responsive to my emotional state and are flexible.” “I feel that the processes are reliable and effective.”
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| Examples |
Temperature, humidity, luminosity, color (hue, saturation, value, and color temperature), noise level, tactile suitability, navigability, cleanliness, enjoyability, comfort, and connectivity
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Friendliness, hospitality, teamwork, cooperation, rapport, transparency, responsiveness, sensitivity, empathy, truthfulness, behavior, professional etiquette, competency (cultural, spiritual, and clinical), accountability, awareness, capability, mastery of the systems (social and technical), respect, and communication
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Interoperability, completeness, reliability, availability, security, resilience, agile, adaptable, simplicity, patient centric, effective, efficient, optimized, empathetic (accommodating to individual circumstance and personalization), well-defined, understandable, engaging (includes user experience), sustainable, acceptable, ethical, legal, fair, equitable, reasonable, coordinated, integrated, safe, and timely
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