Table 2.

Information capability maturity—a 4-step maturity scale is used to assess information capability maturity within a health care facility.

Level	Place	People	Process
Level 0: fragmented	Data about the environment, the patient, and the staff may not be accurate or comprehensive because of infrastructure challenges and information capability issues. The format may be understandable but cannot be accessed easily.	It may not be possible for us to share clinical, environmental, and operational information between relevant individuals and groups. Without sharing, we may not be able to add to and refine this knowledge or develop a course of action to achieve our objectives.	An individual or group may not be able to take the plan of action and implement it by delivering physical resources, people, and knowledge to the appropriate places and locations within the organization at the required time. The actions of individuals linked with other individuals and teams coordinated with the assistance of the operational systems within the facility may be compromised.
Level 1: informed	Data about the environment, the patient, and the staff are accurate and comprehensive. It is accessible easily in an understandable format.	One can share clinical, environmental, and operational information between relevant individuals and groups. We can add to and refine this knowledge, developing a course of action to achieve our objectives.	An individual or group can take the plan of action and implement it by delivering physical resources, people, and knowledge to the appropriate places and locations within the organization at the required time. This would encompass the actions of individuals linked with other individuals and teams coordinated with the assistance of the operational systems within the facility.
Level 2: cooperative	Information is in a format and on a system that one feels comfortable using and has sufficient skills to operate effectively. The information is in a language that one is familiar with. One can interpret its content and purpose and gain further insight into the specific situation related to him or her and the course of action that needs to be pursued.	One feels closely connected with their care team, family, and social networks involved with his or her recovery. They understand his or her situation and the ways that they can best support him or her. They feel connected and invested with their situation and action plan. They can seamlessly share information and build collaborative plans to support their objectives.	The operations of relevant systems for delivering one’s care are accessible, transparent, and understandable to their care providers and them. They are presented in a way that one can optimize their application for his or her specific outcomes (within the constraints of optimizing the whole of system outputs).
Level 3: systemized	The information is relevant to one’s individual needs and future aspirations. The information enables one to cope with his or her daily challenges more effectively, providing a more effective sense of control of his or her outcomes. It allows him or her to craft an understanding of their future that is hopeful yet respectful of challenges that one will face in achieving that future.	Individuals can readily share the information with others to enable them to gain further understanding of their situation and course of action. One can build closer and more supportive relationships with members of his or her team (either patient or clinical) and feel an increased sense of engagement and control because of this.	One feels in control of their care. They understand all the resources at their disposal for optimizing the path to their future objectives. One feels that one has control over those resources, and they coordinate with each other to minimize their intervention in their delivery. They are linked with their care delivery team, and they evolve the services they deliver and how those services are provided, dependent on their progress to recovery.