Table 3.

An extract of the operational environment characteristics of experience (fragmented to systemized) for each specific resistance resource.

Specific resistance resource	Operational environment information capability maturity level
	Information capability level 0: fragmenteda	Information capability level 3: systemizationb
Teaming and sharing of information contribution	Task assignment and status are somewhat articulated and are not readily accessible to the individual. Process structure and status are articulated but may not be readily accessible to the individual. The skill sets and availability of individuals to accept tasks are articulated but may not be readily available to the individual. An individual’s workload is not readily accessible.	Individuals have access to technologies that enable them to optimize the allocation of tasks so that they best fit the skill sets, work demands, work environments, and available technologies of the individual to whom the task is assigned. Individuals have access to the technologies that enable them to define, allocate, and form tasks set into overall processes that sequence around the needs of the individual and the resources that are available within the organization.
Scheduling and coordination of information contribution	The interactions between component tasks and the overall processes they drive may not be clearly defined and not readily accessible to the individual.	Individuals and teams can conveniently coordinate tasks, managing those assigned and their sequencing (both in time and with respect to other necessary precursor events).
Education and training of information contribution	The training and education activities do not articulate the processes that combine to create the required care delivery and how the component activities create the desired outcomes.	The training and education process enables the individual to understand how to customize their educational resources to their current and predicted future needs, both personal and professional. They enable Individuals to choreograph their education and training programs around an existing potential future commitment.
Monitoring and reporting of information contribution	How processes deliver upon supporting an individual’s culture and values may be monitored and reported on and may not be accessible to all relevant personnel. How current processes interact to support the quality and reliability of an individual’s support services are not regularly monitored and reported on and may not be accessible to all relevant personnel. How processes deliver upon supporting an individual’s culture and values is monitored and reported on to be accessible to all relevant personnel. How current processes interact to support the quality and reliability of an individual’s support services is regularly monitored and reported on so that it is accessible to all relevant personnel.	The efficiency of processes working in isolation or in more complex systems is monitored and reported, particularly looking to reduce complexity and potential bottlenecks in process execution.

^aInformation capability domain score average: 0.00-0.90; data about the environment, the patient, and the staff may not be accurate or comprehensive because of infrastructure challenges and information capability issues. The format may be understandable but cannot be accessed easily.

^bInformation capability domain score average: 2.41-3.00; an individual or group can take the plan of action and implement it through the delivery of physical resources, people, and knowledge to the appropriate places and locations within the organization at the required time. This would encompass the actions of individuals linked with other individuals and teams coordinated with the assistance of the operational systems within the facility.