Table 1.
Results of Parent Satisfaction Surveys
| In-person visits, n (%) | Telemedicine visits, n (%) | p | |
|---|---|---|---|
| Community pediatrics survey (in-person n = 127, telemedicine n = 23) | |||
| Demographics | |||
| Female sex—patient | 63 (49.61) | 13 (56.52) | 0.54 |
| Female sex—guardian | 121 (95.28) | 23 (82.14) | 0.29 |
| Patient age (years) | <0.001 | ||
| <1 | 37 (29.13) | 0 | |
| 1–4 | 42 (33.07) | 4 (17.39) | |
| 5–10 | 32 (25.2) | 9 (39.13) | |
| 11–14 | 11 (8.67) | 7 (30.43) | |
| >15 | 5 (3.94) | 3 (13.04) | |
| Guardian age (years) | 0.001 | ||
| <18 | 11 (8.66) | 1 (4.35) | |
| 18–24 | 13 (10.24) | 1 (4.35) | |
| 25–34 | 70 (55.12) | 6 (26.09) | |
| 35–44 | 27 (21.26) | 8 (34.78) | |
| >45 | 5 (3.94) | 7 (30.43) | |
| Prefer not to answer | 1 (0.79) | 0 | |
| Guardian level of education | 0.69 | ||
| Did not graduate high school | 5 (3.94) | 1 (4.35) | |
| High school graduate | 27 (21.26) | 4 (17.39) | |
| Some college or 2-year degree | 57 (44.88) | 8 (34.78) | |
| 4-year college graduate | 19 (14.96) | 6 (26.09) | |
| More than 4-year college graduate | 14 (11.02) | 4 (17.39) | |
| Prefer not to answer | 5 (3.94) | 0 | |
| Non-Hispanic or Latino | 119 (93.7) | 18 (78.3) | 0.13 |
| White | 114 (89.76) | 20 (86.96) | 0.69 |
| Black | 17 (13.39) | 3 (16.67) | 0.97 |
| Survey questions | |||
| The provider gave easy to understand information about health concerns | 0.74 | ||
| Yes, definitely | 105 (82.67) | 18 (78.26) | |
| Yes, somewhat | 4 (3.15) | 1 (4.35) | |
| No response | 18 (14.17) | 4 (17.39) | |
| The provider listened carefully to me | 0.43 | ||
| Strongly agree | 107 (84.25) | 17 (73.91) | |
| Agree | 17 (13.39) | 4 (17.39) | |
| Disagree | 2 (1.57) | 0 | |
| No opinion | 1 (0.79) | 1 (4.35) | |
| The provider spent enough time with my child | 0.91 | ||
| Strongly agree | 103 (81.1) | 5 (21.74) | |
| Agree | 20 (15.75) | 3 (13.04) | |
| Disagree | 1 (0.79) | 0 | |
| No opinion | 3 (2.36) | 1 (4.35) | |
| Visit satisfaction score (mean ± SD) | 93.36 ± 12.87 | 88.04 ± 22.04 | 0.12 |
| Satisfaction score if antibiotic prescribed | 93.42 ± 21.58 (n = 12) | 94 ± 2.83 (n = 2) | 0.97 |
| Satisfaction score if antibiotic not prescribed | 93.35 ± 11.73 (n = 111) | 87.45 ± 23.08 (n = 20) | 0.08 |
| Academic pediatrics survey (in-person n = 2800, telemedicine n = 822) | |||
| Care provider explanation of problem or condition (in-person n = 188, telemedicine n = 80) | 0.66 | ||
| Very good | 159 (84.57) | 73 (91.25) | |
| Good | 25 (13.3) | 6 (7.5) | |
| Fair | 3 (1.6) | 1 (1.25) | |
| Very poor | 1 (0.53) | 0 | |
| Care provider efforts to include in decisions (in-person n = 188, telemedicine n = 79) | 0.46 | ||
| Very good | 159 (84.57) | 72 (91.14) | |
| Good | 22 (11.7) | 7 (8.86) | |
| Fair | 3 (1.6) | 0 | |
| Poor | 3 (1.6) | 0 | |
| Very poor | 1 (0.53) | 0 | |
| Care provider concerns for questions/worries (in-person n = 188, telemedicine n = 81) | 0.50 | ||
| Very good | 161 (85.64) | 73 (90.12) | |
| Good | 20 (10.64) | 7 (8.64) | |
| Fair | 6 (3.19) | 1 (1.23) | |
| Very poor | 1 (0.53) | 0 | |
| Visit satisfaction score (mean ± SD) | 92.25 ± 11.2 | 95.37 ± 8.21 | |
SD, standard deviation.