Table 2.
Survey Items, Means, and Standard Deviations
| Survey item | Mean (SD) |
|---|---|
| General COVID-19 | |
| I would most likely use telemedicine now because of coronavirus (COVID-19) | 1.78 (0.83) |
| PCP | |
| It is easy to get into my PCP | 2.46 (1.08) |
| I am concerned that my PCP would not get my visit information | 3.16 (1.09) |
| I would get better care if I see my provider in person | 2.62 (1.00) |
| I have not had a need to see a health care provider | 2.79 (1.24) |
| I am worried about the continuity of care (i.e., I do not see the same provider every time) | 2.81 (1.14) |
| Quality and experience of care | |
| I am worried about the quality of care I would receive | 3.03 (1.07) |
| I prefer to going to walk-in clinics | 3.15 (1.20) |
| I think I would get better care in person | 2.46 (0.95) |
| I am worried about the ability to communicate adequately with the health care provider | 3.18 (1.16) |
| I worry about the quality of communication with a provider using telemedicine | 3.22 (1.12) |
| I am worried about the accuracy of the information from the telemedicine health care provider | 3.32 (1.06) |
| I am worried that the health care provider will not be sensitive to my needs | 3.45 (1.07) |
| I think it would take longer to have a visit over telemedicine than in person | 4.07 (0.80) |
| Lack of understanding | |
| I am unsure whether my insurance covers these visits | 3.10 (1.29) |
| I do not know how to find telemedicine services | 3.19 (1.22) |
| I do not know how to get telemedicine care | 3.28 (1.25) |
| Privacy | |
| I am worried about the confidentiality of my private information being exchanged through telemedicine | 3.61 (1.12) |
| I am not technology savvy enough to use telemedicine services | 4.44 (0.81) |
| Technology | |
| I am worried that I will have difficulty seeing the health care provider over telemedicine | 4.25 (0.84) |
| I am worried that I will have difficulty hearing the health care provider over telemedicine | 4.29 (0.85) |
| I do not have very good internet | 4.30 (0.85) |
| I do not have the technology needed for telemedicine services | 4.35 (0.78) |
1 = strongly agree; 2 = agree; 3 = neutral; 4 = disagree; 5 = strongly disagree.