Table 4.
Response frequencies in each category for the Program Satisfaction Questionnaire.
| Category | Participant responses (n=106), n (%)a | |
| Main benefit of Noom Mood | ||
|
|
Skills and techniques | 38 (35.8) |
|
|
Program features or capabilities | 31 (29.2) |
|
|
Awareness (ie, learning and reflection) | 30 (28.3) |
|
|
Emotional experience and management | 27 (25.5) |
|
|
Other | 18 (17.0) |
|
|
None or no response | 15 (14.2) |
| Areas to improve | ||
|
|
None or no response | 37 (34.9) |
|
|
Other | 21 (19.8) |
|
|
New feature or program idea | 19 (17.9) |
|
|
Cost | 16 (15.1) |
|
|
Coaching | 15 (14.2) |
|
|
Personalization | 9 (8.5) |
|
|
Flexibility | 9 (8.5) |
|
|
Articles | 6 (5.7) |
|
|
Activities | 3 (2.8) |
| Most helpful part of Noom Mood | ||
|
|
Coaching | 18 (17.0) |
|
|
Articles | 18 (17.0) |
|
|
None or no response | 17 (16.0) |
|
|
Qualities of the program | 16 (15.1) |
|
|
Skills and techniques | 15 (14.2) |
|
|
Activities | 14 (13.2) |
|
|
Awareness (ie, learning and reflection) | 9 (8.5) |
|
|
Other | 9 (8.5) |
|
|
Mood tracking | 5 (4.7) |
|
|
Everything | 3 (2.8) |
| Least helpful part of Noom Mood | ||
|
|
None or no response | 40 (37.7) |
|
|
Other | 21 (19.8) |
|
|
Coaching | 17 (16.0) |
|
|
Activities | 9 (8.5) |
|
|
Mood tracking | 7 (6.6) |
|
|
Articles | 6 (5.7) |
|
|
Personalization and interactivity | 5 (4.7) |
|
|
Cost | 4 (3.8) |
|
|
Everything | 2 (1.9) |
aEach response could be placed in more than one category. Categories were derived from individuals’ open-ended responses.