Table 3.
List of compiled articles
| # | Article name | Voice assistant type | Usability measure | Years |
|---|---|---|---|---|
| 1 | An Exploration of Speech-Based Productivity Support in the Car [52] | Car Interface | Effectiveness | 2019 |
| Exploring Effects of Conversational Fillers on User Perception of Conversational Agents [53] | Smart Speaker | Effectiveness, machine Voice(perceived intelligence) | 2019 | |
| 2 | ||||
| 3 | I Almost Fell in Love with a Machine”: Speaking with Computer Affects Self-disclosure [54] | Software Interface | Trust | 2019 |
| 4 | Clarifying False Memories in Voice-based Search [55] | Smart Speaker | Satisfaction, efficiency, cognitive load | 2019 |
| 5 | The Effects of Anthropomorphism and Non-verbal Social Behavior in Virtual Assistants [56] | Smart Speaker Humanoid | machine Voice(perceived humanness, social presence), cognitive load(attention) | 2019 |
| 6 | An End-to-End Conversational Style Matching Agent [57] | Smart Speaker | Trust | 2019 |
| 7 | Tandem Track: Shaping Consistent Exercise Experience by Complementing a Mobile App with a Smart Speaker [58] | Smart Speaker Software Interface | Efficiency, Effectiveness | 2020 |
| 8 | Mapping Perceptions of Humanness in Intelligent Personal Assistant Interaction [59] | Smart speaker Software Interface | Machine voice(perceived Humanness), Effectiveness | 2019 |
| 9 | Pattern of Gaze in Speech Agent Interaction [60] | Humanoid | Machine voice (Social presence), cognitive workload | 2019 |
| 10 | Conversational Interfaces for a Smart Campus: A Case Study [61] | Smart Speaker Software Interface | Effectivity | 2020 |
| 11 | Mental Workload and Language Production in Non-Native Speaker IPA Interaction [62] | Smart Speaker Software Interface | Cognitive Load, Satisfaction | 2020 |
| 12 | User Experience of Alexa when controlling music – comparison of face and construct validity of four questionnaires [63] | Smart speaker | User satisfaction | 2020 |
| 13 | Machine Body Language: Expressing a Smart Speaker’s Activity with Intelligible Physical Motion [64] | Humanoid | Machine Voice (Perceived humanness) | 2020 |
| 14 | Measuring the anthropomorphism, animacy, likeability perceived intelligence and perceived safety of robots [65] | Humanoid | Machine Voice (Perceived humanness, Anthropomorphism) | 2008 |
| 15 | At Your Service: Designing Voice Assistant Personalities to Improve Automotive [66] | Car interface | Attitude(Likeability, acceptance) | 2019 |
| 16 | Hey, Siri”, “Ok, Google”, “Alexa”. Acceptance- Relevant Factors of Virtual Voice-Assistants [67] | Smart Speaker Software Interface | Attitude (Trust acceptance) | 2019 |
| 17 | User experience with smart voice assistants: the accent perspective [68] | Smart Speaker Software Interface | User satisfaction | 2019 |
| 18 | Empathy is all you need: How a conversational agent should respond to verbal abuse [69] | Software Interface | Effective, User satisfaction,Machine voice (social presence) | 2020 |
| 19 | Gendered Voice and Robot Entities: Perceptions and Reactions of Male and Female Subjects [70] | Humanoid | User satisfaction, attitude, effectiveness | 2009 |
| 20 | What If Conversational Agents Became Invisible? Comparing Users’ Mental Models According to Physical Entity of AI Speaker [71] | Smart speaker | Attitude(trust), machine Voice(Anthropomorphism) | 2020 |
| 21 | Similarity is more important than expertise: Accent effects in speech interfaces [72] | Smart Speaker | Effectiveness, attitude(Trust), Efficiency, satisfaction | 2007 |
| 22 | Can Computer-Generated Speech Have Gender? An Experimental Test of Gender Stereotype [73] | Software Interface | Attitude, User satisfaction | 2020 |
| 23 | Designing Social Presence of Social Actors in Human Computer Interaction [74] | Software Interface | satisfaction | 2003 |
| 24 | Improving Automotive Safety by Pairing Driver Emotion and Car Voice Emotion [74] | Software Interface | Effectiveness, Efficiency | 2005 |
| 25 | Designing Emotional Expressions of Conversational States for Voice Assistants: Modality and Engagement [75] | Humanoid | Cognitive load, Attitude | 2018 |
| 26 | The Use of Voice Input to Induce Human Communication with Banking Chabot’s [76] | Smart Speaker | Attitude | 2018 |
| 27 | Face Value? Exploring the Effects of Embodiment for a Group Facilitation Agent [77] | Smart Speaker Software Interface | Attitude | 2018 |
| 28 | Trust in artificial voices: A “congruency effect” of first impressions and behavioral experience [78] | Humanoid | Attitude | 2018 |
| 29 | Children Asking Questions: Speech Interface Reformulations [79] | Smart Speaker | Cognitive load | 2018 |