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. 2021 May 20;67(5):371–379. doi: 10.1177/07067437211018782

Table 2.

Mental Health and Wellness of Direct Service Providers during the COVID-19 Pandemic.

Domain M (SD) Clinical Range/Screen Interpretationa
Depressive symptoms (DASS-21) 10.99 (9.96) Normal/mild (≤13): 65.9%
Moderate (14 to 20): 18.7%
Severe (21 to 27): 6.8%
Extremely severe (≥28): 8.6%
Anxiety symptoms (DASS-21) 8.47 (8.61) Normal/mild (≤9): 64.9%
Moderate (10 to 14): 14.3%
Severe (15 to 19): 7.7%
Extremely severe (≥20): 13.1%
Stress symptoms (DASS-21) 15.04 (9.78) Normal/mild (≤18): 67.8%
Moderate (19 to 25): 15.0%
Severe (26 to 33): 12.1%
Extremely severe (≥34): 5.1%
Post-traumatic stress symptoms (PCL-C) 13.15 (5.20) 294 (41.9%) has a positive screen (≥14)
Problematic substance use (CAGE-AID)b 0.91 (1.24) 173 (24.7%) has a positive screen (≥2)
Burn out symptoms (ProQOL) 24.45 (5.97) Low (≤22): 40.1%
Moderate (23 to 41): 59.8%
Severe (≥42): 0.1%
Secondary traumatic stress (ProQOL) 22.36 (7.04) Low (≤22): 55.3%
Moderate (23 to 41): 42.9%
Severe (≥42): 1.7%
Compassion satisfaction (ProQOL) 38.26 (6.01) Low (≤22): 0.7%
Moderate (23 to 41): 68.5%
High (≥42): 30.8%
Compassion satisfaction (ProQOL-21) 24.63 (5.59) None available
Compassion fatigue (ProQOL-21) 24.09 (7.92) None available

Note. DASS = Depression Anxiety and Stress Scales; PCL-C = PTSD Checklist for Civilians; ProQOL = Professional Quality of Life Scale.

a Clinical range/screen interpretation sources: DASS-21, 12 ProQOL, 13 PCL-6, 14 and CAGE-AID = The CAGE Adapted to Include Drugs 15 .

b M (SD) excludes participants who denied using substances (n = 128).