Table 2.
Patient-generated messages (PGMs) related to COVID-19–related care and other health care issues caused by COVID-19.
| Category | PGMs on COVID-19 (N=360,523), n (%) | |
| COVID-19–related care | ||
|
|
Self-checker | 153,224 (42.50) |
|
|
e-Visit | 4619 (1.28) |
|
|
Tests and results | 111,183 (30.84) |
|
|
Care plan | 3844 (1.07) |
| Other issues caused by the COVID-19 pandemic | ||
|
|
General issues | 13,333 (3.70) |
|
|
Postponement | 26,924 (7.47) |
|
|
Cancellation | 19,000 (5.27) |
|
|
Anxiety | 21,413 (5.94) |
|
|
Depression | 3673 (1.02) |
|
|
Suicidal ideation | 288 (0.08) |