Table 4.
Percentage of patients who reported they were comfortable with the privacy and security of using phone, video and email or secure messaging to receive care during the pandemic, by sociodemographic characteristic
| Demographics | Phone n (%) |
P value | Video n (%) |
P value | Email Messaging n (%) |
P value |
| All | 3824 (92.39) | 238 (95.20) | 794 (91.26) | |||
| Age | ||||||
| <18 years | 138 (96.50) | <0.05 | 19 (95.00) | 0.60 | 17 (94.44) | 0.43 |
| 18–34 years | 371 (91.83) | 28 (93.33) | 90 (87.38) | |||
| 35–64 years | 1800 (93.65) | 104 (94.55) | 383 (90.54) | |||
| 65+ years | 1223 (91.41) | 63 (98.44) | 249 (92.57) | |||
| Gender | ||||||
| Woman | 2385 (93.20) | <0.001 | 128 (96.97) | 0.17 | 501 (90.60) | <0.001 |
| Man | 1077 (92.61) | 75 (94.94) | 219 (92.80) | |||
| Other | 40 (97.56) | 4 (80.00) | 15 (100.00) | |||
| Prefer not to answer | 24 (72.73) | 6 (85.71) | 2 (40.00) | |||
| Education level | ||||||
| High school or less | 743 (94.41) | 0.17 | 47 (92.16) | 0.20 | 121 (93.08) | 0.65 |
| College/university | 1679 (92.35) | 94 (97.92) | 358 (90.63) | |||
| Graduate/professional | 1032 (93.06) | 66 (92.96) | 250 (91.91) | |||
| Trouble making ends meet | ||||||
| Yes | 354 (89.39) | <0.001 | 24 (92.31) | 0.63 | 70 (85.37) | <0.001 |
| No | 2679 (94.33) | 153 (96.23) | 576 (93.96) | |||
| I don’t know/prefer not to answer | 400 (87.53) | 30 (96.77) | 75 (78.12) | |||
| Born in Canada | ||||||
| Yes | 2471 (93.95) | <0.001 | 159 (95.78) | 1.00 | 526 (92.93) | <0.05 |
| No | 1019 (90.90) | 54 (94.74) | 204 (87.18) | |||
| Arrive in the last 10 years | ||||||
| Yes | 176 (89.80) | 0.80 | 7 (100.00) | 1.00 | 34 (82.93) | 0.52 |
| No | 799 (90.69) | 45 (93.75) | 163 (88.11) | |||
| Preferred language | ||||||
| English | 3440 (92.82) | 0.50 | 209 (95.43) | 0.48 | 727 (91.33) | 0.40 |
| Non-English | 52 (89.66) | 3 (75.00) | 7 (77.78) | |||
| Self-reported health | ||||||
| Excellent | 455 (96.81) | <0.001 | 30 (93.75) | 0.98 | 105 (95.45) | <0.05 |
| Very good | 1324 (95.25) | 65 (95.59) | 259 (93.50) | |||
| Good | 1131 (92.55) | 72 (94.74) | 235 (90.04) | |||
| Fair/poor | 579 (86.03) | 42 (95.45) | 133 (85.81) | |||
| Usual PCP | ||||||
| Staff physician | 2575 (93.64) | <0.05 | 164 (96.47) | 0.17 | 568 (92.21) | 0.07 |
| Resident physician | 640 (91.30) | 28 (87.50) | 107 (87.70) | |||
| Nurse practitioner | 86 (88.66) | 4 (100.00) | 17 (89.47) | |||
| Unsure | 130 (89.04) | 11 (91.67) | 24 (80.00) | |||
PCP, primary care provider.