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. 2021 Apr 20;32(2):294–315. doi: 10.1007/s11065-021-09507-2

Table 3.

Clinical recommendations

Improve retention

• Give in-person feedback, plan multiple sessions if needed

• Give balanced feedback (focus on strength and weaknesses)

• Explain the normative comparison

• Use concrete metaphors to illustrate cognitive domains

• Limit feedback to essential points and repeat these

• Involve family members

• Let patients and family members take notes

• Provide written or visual materials using understandable language.

• Evaluate level of understanding and level of emotional acceptance multiple times.

Improve adherence

• Ascertain the retention of the feedback provided

• Evaluate whether the patient is willing to adapt to recommendations and explore barriers they might experience (e.g., access to care)

• Communicate with the referrer to attenuate whether feedback and recommendations are appropriate

• Provide patient and family with contact details if questions arise

Motivational Interviewing (MI)

MI principles can be used to improve retention, adherence and a positive relationship with the clinician. The core principles:

• Show empathy (e.g., reflective listening principles such as listening rather than telling)

• Make the patients see the discrepancy between their behavior and their goals (e.g., by making them aware of the consequences)

• Avoid argument (e.g., by shifting the attention of focus on another topic)

• Do not oppose to resistance, but adjust to the patient

• Stimulate self-efficacy