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Participants’ satisfaction/loyalty scores.
| Participants and NPSa | Frequency | Percentage | |
| Promoters | |||
|
|
0 | 57 | 5.25 |
|
|
1 | 19 | 1.75 |
|
|
2 | 21 | 1.93 |
|
|
3 | 15 | 1.38 |
|
|
4 | 19 | 1.75 |
|
|
5 | 75 | 6.91 |
|
|
6 | 21 | 1.93 |
| Passive | |||
|
|
7 | 53 | 4.88 |
|
|
8 | 134 | 12.34 |
| Detractors | |||
|
|
9 | 99 | 9.12 |
|
|
10 | 573 | 52.76 |
aNPS: Net Promoter Score.
