Table 2.

Three main themes with corresponding sub-themes.

Theme	Sub-theme
1. Awareness, knowledge and experience	1a Cultural or social contexts and challenges
	1b Transferable approaches
	1c Creative thinking and approaches
2. Communication approach	2a Humanity and compassion
	2b Tangible techniques
	2c Interactional techniques
3. Personalization	3a Environment and setting
	3b Getting to know each other
	3c Person-centred approach