Table 3.

Matrix showing the identified themes and how they appeared in the interviews.

Interview	Themes
	Awareness, knowledge and experience			Communication approach			Personalization
	Cultural or social contexts and challenges	Transferable approaches	Creative thinking and approaches	Humanity and compassion	Tangible techniques	Interactional techniques	Environment and setting	Getting to know each other	Person-centred approach
1	+	+	+	+	+	+	+	+	+
2	+	+		+	+	+	+	+	+
3	+	+	+	+	+	+	+	+	+
4	+	+		+	+	+	+	+	+
5	+	+	+	+	+	+	+	+	+
6	+		+	+	+	+	+	+	+
7	+	+	+	+	+	+	+		+
8		+	+		+	+	+	+	+
9	+	+	+		+	+	+	+	+
10	+	+	+	+	+	+	+	+	+
11	+	+	+	+	+	+	+	+	+
12	+		+	+	+	+	+	+	+
13	+	+	+	+	+	+	+	+	+
14	+	+	+	+	+	+	+	+	+
15	+	+		+	+	+	+	+	+

Key: + = theme identified.