1 |
Care provider's discussion of any proposed treatment (options, risks, benefits, etc.) |
2 |
Care provider's efforts to include you in decisions about your treatment |
3 |
Concern the care provider showed for your questions or worries |
4 |
Concern the nurse/assistant showed for your problem |
5 |
Courtesy of staff in the registration area |
6 |
Degree to which you were informed about any delays |
7 |
Ease of contacting (e.g., email, phone, web portal) the clinic |
8 |
Ease of scheduling your appointment |
9 |
Explanations the care provider gave you about your problem or condition |
10 |
How well staff protected your safety (by washing hands, wearing gloves, etc.) |
11 |
How well staff worked together to care for you |
12 |
How well the nurse/assistant listened to you |
13 |
Likelihood of your recommending our practice to others |
14 |
Likelihood of your recommending this care provider to others |
15 |
Our concern for your privacy |
16 |
Wait time at clinic (from arriving to leaving) |