Table 2.
Provider and caregiver satisfaction item summary scores
| Mean (SD) |
Not satisfied n (%) |
Somewhat satisfied n (%) |
Neutral n (%) |
Satisfied n (%) |
Very satisfied n (%) |
|
|---|---|---|---|---|---|---|
| 1Clinician Satisfaction Ratings | ||||||
|
Please rate your satisfaction with the information obtained during the telehealth visit. |
4.2 (0.7) | 1 (0.35%) | 10 (3.48%) | 7 (2.44%) | 174 (60.63%) | 95 (33.10%) |
|
Please rate your overall satisfaction with the remote telehealth service you provided for this patient. |
4.2 (0.7) | 2 (0.70%) | 9 (3.14%) | 6 (2.09%) | 181 (63.07%) | 89 (31.01%) |
| 2Provider Satisfaction Ratings | ||||||
| Mean (SD) |
Strongly disagree n (%) |
Disagree n (%) |
Neutral n (%) |
Agree n (%) |
Strongly Agree n (%) |
|
| I felt the telehealth provider was engaged and part of the visit. | 4.9 (0.4) | 1 (0.71%) | 18 (12.77%) | 122 (86.52%) | ||
| I was able to communicate my concerns to the telehealth provider during the visit. | 4.9 (0.4) | 1 (0.71%) | 17 (12.06%) | 123 (87.23%) | ||
| I felt the telehealth provider was able to collect important information about my child. | 4.6 (0.7) | 3 (2.13%) | 8 (5.67%) | 34 (24.11%) | 96 (68.09%) | |
| The information I received through the telehealth appointment will help me make decisions for next steps in my child’s support plan. | 4.7 (0.6) | 3 (2.13%) | 3 (2.13%) | 32 (22.70%) | 103 (73.05%) | |
| I felt the equipment used during the telehealth visit was not distracting and did not take away from the effectiveness of the visit. | 4.4 (0.9) | 1 (0.71%) | 6 (4.26%) | 17 (12.06%) | 30 (21.28%) | 87 (61.70%) |
| My telehealth visit was just as private as an in-person evaluation. | 4.7 (0.7) | 2 (1.42%) | 3 (2.13%) | 3 (2.13%) | 20 (14.18%) | 113 (80.14%) |
| Telehealth made it easier and more convenient for me to visit with a provider. | 4.4 (1.0) | 4 (2.84%) | 5 (3.55%) | 16 (11.35%) | 28 (19.86%) | 88 (62.41%) |
| I am likely to recommend telehealth to others. | 4.3 (1.0) | 1 (0.71%) | 9 (6.38%) | 19 (13.48%) | 33 (23.40%) | 79 (56.03%) |
| I am interested in participating in future telehealth visits at this clinic. | 4.3 (0.9) | 2 (1.42%) | 2 (1.42%) | 25 (17.73%) | 32 (22.70%) | 80 (56.74%) |
| Overall, I am satisfied with my telehealth experience. | 4.6 (0.8) | 1 (0.71%) | 4 (2.84%) | 11 (7.80%) | 25 (17.73%) | 100 (70.92%) |
Note. 1 N=287; Items rated on Likert scale (1 = Not satisfied; 5 = Very satisfied); 2 N=141; Items rated on Likert scale (1 = Strongly Disagree; 5 = Strongly Agree