Table 8.

Responses to free-text questions on user likes and dislikes (n=90).

Question, themes, and example comments				Value, n (%)
What are 3 functions you like about the electronic medical record?
	Supports accessible and safe patient record keeping
		Helps users to get client data easily and/or quickly	62 (69)
		Stores client information safely and/or securely	31 (34)
	Supports patient care by providing needed information on the patient
		Provides alerts	6 (6)
	Makes managing patient data easier
		“Simplifies my daily work”	14 (16)
	Helps to generate reports
		Support generation of reports reliably and in a short time	39 (43)
	Example comments
		“It provides an alert regarding viral loads, CD4.” (intervention site)	N/Aa
		“When it is well manipulated can reduce workload in the service.”	N/A
		“It indicates missing information in the client’s file.”	N/A
		“To identify client that do not respect their appointment.”	N/A
		“Number of lost follow up.”	N/A
What are 3 functions you do not like about the electronic medical record?
	System stability or unavailability
		Often unstable or blocked	20 (22)
		Lack of technical support	7 (8)
		Poor internet connection	6 (7)
	Lack of updates for key functionality or metadata
		Lack of drugs listed in formulary	3 (3)
	Lack of connectivity beyond individual health facilities
		Cannot work with OpenMRS outside the health facility/not on the internet	9 (10)
		Unable to track patient transfers	4 (4)
	Error correction/editing
		Hard to correct errors	7 (8)
		Cannot unsubscribe patients	2 (2)
	Example comments
		“There are few nurses that use OpenMRS efficiently.”	N/A
		“You cannot use OpenMRS out of working site.”	N/A
		“I like OpenMRS but this new version there some information that cannot provide.”	N/A
		“I like OpenMRS but this new version there some information that cannot provide.”	N/A
		“Blockage of OpenMRS affects my daily performance.”	N/A

^aN/A: not applicable.