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. 2022 May 18;13(2):504–515. doi: 10.1055/s-0042-1748148

Table 1. System subjective and objective evaluation metrics.

Parent CDS system development
Qualitative Quantitative
Outcome measure
Think-aloud protocol:
 Parent review of prototype with interviewer
 Parent thinks aloud, communicating understanding of interface, task, and choice selection; Interviewer probes while not guiding
Questionnaire:
 TAM: validated measure for usability and utility of CDS tools
Semi-structured interview:
 Questions regarding system design
Outcome measure
Error rate: percentage of errors committed by participant, per scenario
Analysis
Think-aloud protocol:
 Sessions recorded, reviewed, and debriefed by study team members
 Most serious usability problems identified and discussed
Questionnaire:
 Parent rates prototype's usability, functionality, and general satisfaction
Semi-structured interview:
 Identify missing components or concerns
Content reviewed to inform the next iteration of prototype
Analysis
Error rate: measure where participant deviates from expected actions in performing task, recorded as either critical error or noncritical error
Pediatric clinician CDS system development
Qualitative
Outcome measure
Think-aloud protocol:
 Clinician review of prototype with interviewer; prototypes addressed multiple scenarios of parent smoker status, including only one parent smokes, parent and other family member smokes, only other family members smoke, and scenarios where parent may change their mind about accepting treatment after a discussion with the clinician
 Clinicians think aloud, communicating understanding of interface, task, and choice selection; Interviewer probes while not guiding
Questionnaire:
 TAM: validated measure for usability and utility of CDS tools
Semi-structured interview:
 Questions regarding system design
Analysis
Think-aloud protocol:
 Sessions recorded, reviewed, and debriefed by study team members
 Most serious usability problems identified and discussed
Questionnaire:
 Clinician rates prototype's usability, functionality, and general satisfaction
Semi-structured interview:
 Identify missing components or concerns
Content reviewed to inform the next iteration of prototype
Clinical staff workflow analysis
Qualitative
Outcome measure
Semistructured interview:
 Questions describe pros and cons of each workflow at their practice
Questionnaire:
 Formal evaluated mock-ups of proposed workflow
Analysis
Semistructured interview:
 Staff asked to describe pros and cons of each workflow at their practice.
Questionnaire:
 Staff rate suitability for their clinical site and whether the workflow was efficient and easy to manage

Abbreviations: CDS, clinical decision support; TAM, Technology acceptance model.