Determinants |
Ease-of-use |
“The degree to which a person believes that using a particular system would be free of effort” (Davis et al., 1989, p. 320) |
✓ |
✓Effort expectancy |
|
✓Complexity |
|
Perceived risk |
Risk is a probability, while uncertainty exists when knowledge of a precise probability is lacking (Knight, 1948). |
|
|
|
✓ |
|
Trust |
Willingness to rely on exchange partners and that their ability to perform its stated function (Chaudhuri and Holbrook, 2001) |
|
|
|
✓ |
|
Price value |
The level of price, and entails pricing-related cues (e.g., unit pricing) (Zielke, 2011) |
|
✓ |
|
|
|
Positive emotions |
Positive emotions refer to consumers’ state of mind resulting from a cognitive and affective evaluation of their consumption (Bagozzi et al., 1999) |
|
✓Hedonic motivation
|
|
✓Enjoyment✓Entertainment
|
|
Social influence |
A “person's perception that most people who are important to him think he should or should not perform the behavior in question” (Fishbein and Ajzen, 1975, p. 302) |
|
✓Social influence
|
✓Subjective norm
|
|
Mediators |
Perceived usefulness |
“The degree to which a person believes that using a particular system would enhance his or her job performance” (Davis, et al., 1989, p. 320) |
✓ |
✓Performance expectancy |
|
✓Relative advantage |
|
Attitude |
Consumers positive or negative feelings about putting the targeted behavior into practice (Venkatesh et al., 2003) |
✓ |
|
✓ |
|
Outcomes |
Behavioral intention |
A consumer’s intention to perform a specific behavior (Davis et al., 1989) |
✓ |
✓ |
✓ |
|