Table 3.

Perceived benefits of the symptom checkers evaluated.

Themes			Mentions, n (%)
Facilitates health care professionals’ work
	Streamlines work by providing preliminary information on patients	75 (11.7)
	Reduces the number of phone calls	52 (8.1)
	Makes work flexible, a patient case can be handled at a suitable time slot	27 (4.2)
	Comprehensive preliminary information on patients	12 (1.9)
	Patients’ own descriptions of the symptoms can be used in medical reports	5 (0.8)
	Fluent communication with patients	5 (0.8)
	Gives variety to the work	5 (0.8)
	Reduce the number of visits	5 (0.8)
The symptom checker is beneficial for patients
	Patients receive help easily and quickly	49 (7.7)
	Supports self-management	22 (3.4)
	Lowers threshold for care	20 (3.1)
	Urinary tract infection and sexually transmitted disease symptom checkers are especially useful	19 (3.0)
	Uniforms quality of triage	18 (2.8)
	Useful during the COVID-19 pandemic	8 (1.3)