Table 4.
The total indirect effects and specific indirect effects (N = 406).
| Mediation effect | Paths | Effect | Boot SE | Boot LLCI | Boot ULCI |
|---|---|---|---|---|---|
| Total indirect effect | TELE → Trust → PI | 0.4148 | 0.0491 | 0.3247 | 0.5157 |
| TELE → BT → PI | 0.1217 | 0.0461 | 0.0391 | 0.2161 | |
| Specific indirect effect | TELE → IT → PI | −0.0180 | 0.0613 | −0.1386 | 0.1024 |
| TELE → AT → PI | 0.3146 | 0.0524 | 0.2103 | 0.4190 | |
| Differences | Mediation effect (BT-IT) | 0.1397 | 0.0900 | −0.0320 | 0.3172 |
| Mediation effect (BT-AT) | −0.1929 | 0.0778 | −0.3423 | −0.0402 | |
| Mediation effect (IT-AT) | −0.3326 | 0.0966 | −0.5214 | −0.1430 |
TELE, Telepresence; BT, Benevolence trust; IT, Integrity trust; AT, Ability trust; PI, Purchasing intention; CR, Composite reliability; SD, Standard deviation; SE, Standard error; LLCI, Lower limit confidence level; ULCI, Upper limit confidence level.