Table 4.
Item cross-loadings and internal consistency measures
| ITEM | SYSQ | PRES | OBAU | ACAU | SAT | Alpha | C.R. | AVE |
|---|---|---|---|---|---|---|---|---|
| SYSQ1 | 0.808 | 0.256 | 0.260 | 0.295 | 0.379 | 0.800 | 0.817 | 0.698 |
| SYSQ2 | 0.702 | 0.254 | 0.268 | 0.272 | 0.381 | |||
| SYSQ3 | 0.843 | 0.391 | 0.355 | 0.341 | 0.466 | |||
| SYSQ4 | 0.829 | 0.341 | 0.260 | 0.313 | 0.318 | |||
| PRES1 | 0.297 | 0.827 | 0.406 | 0.569 | 0.328 | 0.893 | 0.896 | 0.757 |
| PRES2 | 0.362 | 0.871 | 0.420 | 0.561 | 0.333 | |||
| PRES3 | 0.375 | 0.887 | 0.346 | 0.694 | 0.369 | |||
| PRES4 | 0.353 | 0.894 | 0.334 | 0.678 | 0.345 | |||
| OBAU1 | 0.263 | 0.381 | 0.807 | 0.390 | 0.232 | 0.838 | 0.848 | 0.606 |
| OBAU2 | 0.220 | 0.333 | 0.783 | 0.276 | 0.195 | |||
| OBAU3 | 0.306 | 0.357 | 0.830 | 0.425 | 0.439 | |||
| OBAU4 | 0.316 | 0.338 | 0.728 | 0.375 | 0.339 | |||
| OBAU5 | 0.292 | 0.252 | 0.740 | 0.393 | 0.246 | |||
| ACAU1 | 0.343 | 0.691 | 0.449 | 0.868 | 0.380 | 0.878 | 0.916 | 0.733 |
| ACAU2 | 0.328 | 0.607 | 0.425 | 0.885 | 0.377 | |||
| ACAU3 | 0.359 | 0.600 | 0.461 | 0.862 | 0.445 | |||
| ACAU4 | 0.293 | 0.566 | 0.306 | 0.807 | 0.293 | |||
| SAT1 | 0.454 | 0.302 | 0.301 | 0.328 | 0.824 | 0.783 | 0.790 | 0.698 |
| SAT2 | 0.469 | 0.349 | 0.365 | 0.406 | 0.894 | |||
| SAT3 | 0.308 | 0.338 | 0.347 | 0.363 | 0.786 |
SYSQ: system quality, PRES: presence, OBAU: object-related authenticity, ACAU: activity-related authenticity, SAT: satisfaction
Bold face items signify variable cross-loading measures for a single construct