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Patient Satisfaction Scores
| PATIENT SATISFACTION SURVEY QUESTION | IN PERSON 2020 |
TELEHEALTH 2020 |
||
|---|---|---|---|---|
| SCORE | N | SCORE | N | |
| Recommend institution | 79.6 | 648 | 81.4 | 140 |
| Recommend provider | 86.4 | 674 | 92.3 | 143 |
| Method of connection easy | NA | NA | 42.3 | 130 |
| Quality of video/call | NA | NA | 51.2 | 129 |
The scores were taken from the NRC administered patient satisfaction surveys for in-person and telehealth visits during March–July, 2020.
NA, not applicable; NRC, NRCHealth, Seattle, WA.
