Table 2.

Examples of participants’ statements on “Readability” of clinic notes

Clinic note	Easy to read	Not easy to read
1	“I think it's easy to read because it's very concise and it points out the very valuable points that we need to be made to consider, too. In the process of controlling our disease.” - Male, 82 years old, duration of diabetes 27 years	“MMSE is not clear to me. So this note's not easy to read for me, but the patient probably would know that.” - Male, 70 years old, diabetes duration 35 years
2	“It's easier for me because sometimes when you do your notes, I have to look to see what I need to change or what your advice is for the particular areas.” - Female, 69 years old, duration of diabetes 63 years	“I think I get lost in there. There’re too many technical terms that are that I'm not familiar with. And I thought I had read a lot of notes regarding diabetes. But this one is confusing for me.” - Male, 82 years old, duration of diabetes 27 years
		“The language is going to be comparable with or kinda full of understanding. So, no, I think it must be brought down to maybe eight - nine grade level.” - Male, 82 years old, duration of diabetes 27 years
		“Some of the coding on there is not understandable. And that's very important to know about. So if there's some way to state that in more everyday language for us and maybe the PPSV23 utd could be in parentheses after the explanation.” - Male, 76 years old, duration of diabetes 52 years
3	“I like that kind of advice because it looks very simple. If I was this patient, I would know exactly what I was supposed to continue to do, which is very concise. And one of the things that I had never, never done is carry glucose tablets with. Because I so seldom had a sugar low. Mine is that the other around sugar highs. And it's easy to see all the range from a sugar low to a sugar high. I like this. I think it's easy to read.” - Female, 79 years old, duration of diabetes 15 years
	“I think what I like the use of complete sentences and capitalizations. So for me, this is a little easier to read.” - Male, 76 years old, duration of diabetes 52 years