Table 3.

Examples of participants’ statements on “Helpfulness” about reading clinic notes

Clinic note	Helpful	Not helpful
1	“When reading these notes, perhaps it is a wakeup call. And when they are reading not control, perhaps what will motivate them to pay a little closer attention to their problems?” - Female, 79 years old, duration of diabetes 15 years
2	“Yeah, it's helpful for me. I like this format.” - Female, 69 years old, duration of diabetes 63 years	“Not for me. I understand metformin. Not XR. There are a lot of abbreviations” - Male, 68 years old, diabetes duration 13 years
	“As I read it the second time, I am able to understand it better because the first time I was coming upon that, I was. Ahh I just knew briefly, but now I can understand the context better. It is pretty you have to know a lot to read these and understand. So I would like for it to be simpler. But I do think they’re great.” - Female, 79 years old, duration of diabetes 15 years
3	“Yeah, I would say yes. Well, I'm looking at how many diagnoses or problems they have with diabetes and the dyslipidemia and the hypertension, I'm just saying, even if there's 10 of them by separating them, it makes it easier for the patient to figure out what to do about that.” - Female, 69 years old, duration of diabetes 63 years