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. 2022 Jan 11;11:27. [Version 1] doi: 10.12688/f1000research.74928.1

Table 4. Indirect effects of customer predispositions on advocacy behaviours mediator being customer engagement behaviour (CEB).

Path Path coefficients t p Significance
Perceived cost -> CEB -> customer advocacy 0.019 1.020 0.308 Not significant
Moral identity -> CEB -> customer advocacy 0.002 0.115 0.908 Not significant
communal focus -> CEB -> customer advocacy 0.056 2.506 0.012 Significant
Self-concept -> CEB -> customer advocacy 0.111 4.115 0.000 Significant
Emotions -> CEB -> customer advocacy 0.033 1.815 0.070 Not significant
Perceived benefits -> CEB -> customer advocacy 0.052 2.230 0.026 Significant