Table 3.

Descriptive Results Includes Means, Standard Deviation, and Rank for Patients’ Perceptions of Services Received in the Hospital by Domain

Domain	Items	Mean	Standard Deviation	Rank
Tangibles	Hospital’s cleaning and hygiene are excellent	4.14	1.06	1
	Hospitals always have visitors parking available	3.90	1.09	3
	Hospital’s personnel appear neat	3.89	1.06	4
	Hospital’s staff are pleasant to deal with	3.86	1.01	5
	Hospitals has up-to-date equipment	3.97	1.07	2
	Mean of domain	3.95	0.89	-
Reliability	Hospitals offer prompt service every time	3.93	1.15	1
	Hospital’s medical reports are accurate	3.81	1.07	3
	Hospital’s expense reports are accurate	3.78	1.09	4
	Hospitals provided me with adequate information about medical condition	3.78	1.05	4
	I feel confident when receiving medical treatment at hospitals	3.84	1.08	2
	Mean of domain	3.83	0.92	-
Responsiveness	Hospital’s administration staff were efficient dealing with my queries	3.96	1.10	1
	Hospital’s employees informed me exactly when services would be performed	3.77	1.14	2
	Hospitals offered convenient times to use their hospital services	3.71	1.17	3
	There are experienced personnel on duty on weekends at hospitals	3.67	1.21	4
	Hospital’s reception answered my phone calls promptly	3.71	1.18	3
	Mean of domain	3.76	1.01	-
Assurance	Hospital’s employees always respected my privacy	3.94	1.10	1
	Hospital’s employees are caring	3.80	1.07	2
	Hospitals make use of proficient medical staff	3.79	1.11	3
	Mean of domain	3.84	0.98	-
Empathy	Hospitals’ employees gave individuals medical attention	3.98	1.06	1
	Hospitals always showed understanding towards my feeling of discomfort	3.81	1.05	2
	I was treated with warm and caring attitude in hospitals	3.75	1.11	3
	Mean of domain	3.85	0.98	-
	Mean of all domains	3.85	0.83	-