Table 3.
Theme | Participant | Quote |
---|---|---|
Continuity | Patient |
“I have a fit when I got to see somebody different…I have to explain everything off to you over again.”
“That’s my kid’s doctor. Me and her are really close so I don’t’ mind talking to her if something is going on with my kids because I know she will help…people talk to certain people.” |
Staff |
“The problem is that when we see a patient for the first time, they have no reason to trust you.”
“I think if there’s continuity, I think parents are more apt to talk.” |
|
Time | Patient |
“Allow [patients] to vent and get it out even if you know…allow space to get their self together and collect their thoughts.”
“If they shut down, give them time to open up.” |
Staff |
“We need to realize that patients take a lot of time, and they need to change the amount of time that anyone has with them.”
“You cannot help them in a 15 minute appointment.” “A lot of times we don’t’ have time…because we got other people coming…it’s rushed…we don’t really have time to sit down really and talk.” |