Table 2.
Summary of the studies on other aspects of telemedicine.
| Author | Patient Clinical Needs | Willingness to Use Telemedicine in the Future | Technical Aspects | Time Save | Missed Appointment Rate |
|---|---|---|---|---|---|
| Bryan A. Johnson et al. [19] | Not recorded | Not recorded | During the telemedicine visit, most of the patients did not report any connection trouble (61.3%) | Patient characteristics, including location of residence (p = 0.421) was not significantly related to satisfaction score. | Note recorded |
| Mohamed E. Ahmed et al. [54] | All patients verified that their physician had adequately explained their diagnosis and treatment options. | 94% of the patients shared that they would participate in a future teleconsultation if it was offered | The most patients (94%) agreed that they were able to hear (and see) their physician clearly. | Patients reported that saving on travel represented the most important advantage of having virtual consultations, | Not recorded |
| Elisa Picardo et al. [20] | The breast cancer group reported telemedicine as comparable to a face-to-face appointment more than the pelvic cancer group, even though they were overall less satisfied (statistically significant, p = 0.001) | Not recorded | Not recorded | Not recorded | Not recorded |
| Rachel P. Mojdehbakhsh et al. [21] | A total of 68.1% (n = 77) of patients felt that the explanation of treatment by the telemedicine staff was excellent and an additional 25.7% (n = 29) said the explanation was good. | Overall, 82.3% of patients endorsed using telemedicine again. | There was overwhelming satisfaction with voice quality of the encounter as 75.2% (n = 85) responded excellent and 21.2% (n = 24) responded good. | Not recorded | Not recorded |
| Ajithray Sathiyaraj et al. [22] | While most patients (70%) reported that video visits were just as good as in-person visits, none said that they were better. | 80% of patients also reported that they probably or definitely would use video visits if it were an option in the future. | Not recorded | Not recorded | Not recorded |
| Philip J. Chang et al. [23] | Satisfaction tended to be marginally higher when encounters were for stable or were conducted through video versus phone. | 43.3% of patients are interested in using phone/video visits in the future | Not recorded | Not recorded | Not recorded |
| Michael Meno et al. [25] | Most patients felt that the overall quality of the telehealth visit was the same as that experienced with an office visit (55.2%) or better (10.4%) | Preference for wanting some future visits to be telehealth was seen in only 57.1% of patients. | Not recorded | Not recorded | Not recorded |
| Adeel Abbas Dhahri et al. [48] | All (100%) patients thought the video telemedicine solution met their needs. | Majority (n = 40; 93.02%) of the patients of the patients opted to choose video consultation for future again | Majority of the patients were pleased with the sound quality (33; 76.74%) and the video quality (34; 79.06%). | Not recorded | Not recorded |
| T. J. Horgan et al. [47] | Over ninety percent of patients felt as able to ask questions and 94.49% understood the information given just as easily. | Overall, 83.48% of patients said they would be willing to have a telephone consultation in future. | Not recorded | 83.48% of patients found telephone consultation to be as convenient. | Not recorded |
| Alicia Ruiz de la Hermosa et al. [49] | The 73.6% considered that teleconsultation was able to fully or partially resolve the reason for their medical appointment | Not recorded | 37.2% would preferred a face-to-face visit because of difficulties with the teleconsultation. | Not recorded | Not recorded |
| Aminah Sallam et al. [50] | 74 % of Patients who received telemedicine consultation and 57% of patients who received video consultation, rated their surgeon’s ability to diagnose problems as excellent. | 12% telemedicine and 39% video consultation patients said they would prefer their next postoperative appointment to be via telemedicine even if there was not a stay-at-home order in place. | The majority of respondents could hear their surgeon clearly. | Of the patients who said they preferred telemedicine visits, 79% reported an average travel distance of 23 miles, 96% reported an average travel time of 32.5min, and 87% reported an average cost of $6.70. | Not recorded |
| Elvina Wiadji et al. [51] | Most patients were satisfied with the quality of their telehealth consultation (94%) | Telephone consultations would be considered by 34% and video-link consultations by 49% | Only 63 (5.5%) patients reported a technical issue when connecting to telehealth. | Telehealth consultations were associated with out-of-pocket cost savings for 60% of respondents and included savings due to less time off work for themselves (19%) or their carer (1%), transport (49%), accommodation (7%), childcare (1%) and other (2%) costs. | Not recorded |
| Brenden Drerup et al. [12] | 86 % of patients claimed that providers listened to concerns. | 90.8 % of patients recommend this practice to others. | The most frequently suggested improvement from patients was related to improving technology, often quoted as the need for better internet connection and video quality (20% of patients) | Not recorded | the no-show (missed appointment) rate was 36.1% (56/155) compared with the telehealth visit no-show rate of 7.5% (14/186) |
| Fiona Imlach et al. [13] | 98 % of surveyed patients claimed the physicians explain their concerns in easily way. | 80% of patients would like to have telephone consultation and 69% would use video consultation in the future, | Not recorded | Not recorded | Not recorded |
| Ashwin Ramaswamy et al. [58] | patient satisfaction with video was significantly higher than in-person visits (94.9% vs. 92.5%, p < 0.001) | Not recorded | Not recorded | Not recorded | Not recorded |
| Tanya Ngo [57] | 83 participants (96.5%) reported satisfaction with their care in terms of the amount of time the attending provider spent with them | 75 patients (87.2%) stated that they would like to continue with telemedicine visits in the future. | Not recorded | 76% of patients reporting that remote clinic visits made it possible for them to attend an appointment they would not otherwise have been able to. | Not recorded |
| Hyung Youl Park et al. [56] | 87.1% of patients thought telemedicine had the same reliability as in-person visits. | 85.1% of patients were willing to use telemedicine service again. | Not recorded | Almost 80% of patients reported the convenience of telemedicine | Not recorded |
| Lucinda Adams et al. [26] | The most of patients (75%) reported that their physician easily resolved their problems. | 48.3% of respondents would continue to use telemedicine after COVID-19 | 50 % of patients rated telemedicine as “easy to use”. | 75% of patients confirmed the convenience and time-saving due to telemedicine. | Not recorded |
| Mahta Mortezavi et al. [27] | 74% of patients were satisfied with their telemedicine encounter. | Not recorded | 3.6% of patients would have preferred an in-person visit instead because of technical issue. | Not recorded | Not recorded |
| Jesus Tornero – Molina et al. [28] | Patients were more satisfied with the telemedicine when their level of education were higher (OR = 4.12) | Not recorded | Not recorded | Not recorded | Not recorded |
| Matthew T. Jones et al. [29] | (84%) agreed their rheumatological health issues were satisfactorily addressed | 169 of the questionnaire responders (60%) indicated they would be happy to have telephone consultations routinely in their future care. | Not recorded | Not recorded | Not recorded |
| Eleanor Layfield et al. [30] | Many of the patients who were willing to have another telemedicine visit agreed they felt telehealth met their needs. | Many participants (n = 25, 44.6%) also offered thoughts on the future use of telemedicine | Most patients found the connection process easy, whereas others reported technical challenges, including issues with connectivity and audio. | A common theme expressed by patients was that these visits were much more time efficient. | Not recorded |
| Janet S. Choi et al. [33] | Mean Press Ganey patient satisfaction scores during COVID-19 remained high at 94.5 (SD, 8.8; range, 20–100) for telemedicine visits | Not recorded | Not recorded | Not recorded | Not recorded |
| Phoebe Elizabeth Riley et al. [34] | The majority (78.8%) of patients felt that their provider had all the information needed to make a diagnosis and treatment. | Not recorded | Not recorded | Patients reporting a distance from their provider of 21 to 50 miles demonstrated an association with decreased overall satisfaction (odds ratio, 0.44; 95% CI, 0.24–0.82; p = 0.01) when compared with patients 0 to 20 miles and ≥50 miles from their provider. | Not recorded |
| M. Fieux et al. [35] | 98% patients claimed that the physician had answered all of their questions. | The majority of patients (68%) were willing to use teleconsultation in the future. | Sound quality was judged poorly or not satisfactory by 24% of patients and video quality by 39%. | 72% appreciated the time and cost savings. | Not recorded |
| Andrew M. Rizzi et al. [16] | Patients reported that surgeons demonstrated appropriate response to their concerns rating ‘good’ or ‘very good’ 95% of the time. | 93% of patients reported they would participate in a telemedicine encounter again | Not recorded | Not recorded | Not recorded |
| Sandeep Kumar et al. [17] | 92% of patients are satisfied with medical care they received during telemedicine | 92% of respondents would recommend telemedicine to others | 7.3% of patients found difficulty in understanding the process of teleconsultation | 22.3 % found telemedicine as convenient | Not recorded |
| Lesslie J. Bisson et al. [18] | There were no difference in patient satisfaction between telemedicine and in-person orthopedic encounters during the COVID-19 pandemic. | Not recorded | Not recorded | Not recorded | Not recorded |
| Megan V. Morisada et al. [31] | There were no statistically significant differences in mean scores between the virtual visits and in-person visits with the interpersonal manner of the physician (p = 0.41), satisfaction with communication (p = 0.31), satisfaction with the time spent with doctor (p = 0.88). | Not recorded | There were no statistically significant differences in mean satisfaction scores between virtual visits and in-person visits with technical quality of care (p = 0.89) | There were no statistically significant differences in mean satisfaction scores between virtual visits and in-person visits with financial aspects of care (p = 0.89) | Not recorded |
| Firas Hentati et al. [32] | 90% of patients claimed that thier needs were met during the telemedicine visit. | 61.8% of patients were more likely to prefer the telehealth experience to being seen in-person. | The most commonly cited disadvantage to virtual visits was technological difficulties (17.8%). | Not recorded | Not recorded |
| S.M. Shahid et al. [52] | Forty-eight patients (91%) felt that they received the appropriate advice. | 19 patients (36%) felt that telemedicine is not an appropriate platform to replace face-to-face consultations, after the COVID-19 pandemic | The satisfaction score for the clarity of the phone call was 4.9 out of 5. | Not recorded | Not recorded |
| Vidushi Golash et al. [53] | 100% of respondents felt they were listened to by their doctor and had enough time to discuss their individual situation. | 82.5% of patients who had a video consulation felt a face-to-face review would not have changed the outcome of their consultation. | 57.5% of participants experienced no technical problems. The most common difficulty (20%) was problems with audio. | Not recorded | Not recorded |
| Alexander M. Satin et al. [44] | Overall, 87.7% of patients reported that they were satisfied with their telemedicine visit with 70% reporting a score of 5 out of 5 (“very satisfied”) | Not recorded | One-third of patients reported the issue with their telemedicine encounter-problems with video and audio (11.5%, and 9.7%, respectively). | Withmregard to mileage saved by a telemedicine visit, the majority of patients (56.9%) were within 25 miles round trip of their doctor’s office with a smaller subset of patients traveling over 100 miles (16.6%) | Not recorded |
| Sheena Bhuva et al. [45] | Overall, 83.7% of the patients were very satisfied with their telemedicine appointment and 13.9% were satisfied with the telemedicine appointment. | 64.5% of the patients would rather have telemedicine over in-person appointments | Only 8% and 3% had issues with the video and audio, respectively | Not recorded | Not recorded |
| Karim Shafi et al. [46] | The majority of all patients noted that they were “extremely satisfied” with their treatment plan, with a mean score of 4.71 (SD = 0.55). | Not recorded | Ease of navigation was also scored highly, with a mean score of 4.32 (SD = 0.88). Of the 84 patients, only 2.4% noted that it was “very difficult” (1/5) to navigate the telehealth visit | Not recorded | Not recorded |
| Amol Raheja et al. [11] | Not recorded | 33.3% of patients will prefer teleconsultation services over physical outpatient services even after its resumption. | Overall 15% (n = 35) patients faced difficulties during teleconsults. | Reduction of travel expenditure (n = 155, 67%), efficient utilization of time and resources for patients and their caregivers (n = 113, 49%) are the crucial advantages of telemedicine. | Not recorded |
| Ken Porche et al. [10] | Patients that underwent a telemedicine visit were more satisfied with the care provider’s explanations about their medical conditions, and were more satisfied with the concern the care provider showed for their questions compared to an in-person visit. | Not recorded | Not recorded | Not recorded | Not recorded |
| Alina Mohanty et al. [8] | 91% of patients agreed that their provider satisfactorily addressed their clinical needs. | 36% of patients stated they would like their future visits to be telehealth visits, with 48% patients stating they felt neutrally about this statement. | Not recorded | Not recorded | Not recorded |
| Elise J. Yoon et al. [9] | Patients rated the physician’s involvement in providing medical care as 6.70 ± 0.85. | The mean score for willingness to use telemedicine again was 5.56 ± 1.93 (mean ± SD) | The mean score for telemedicine visit equipment was 6.12 ± 1.55. | Not recorded | Not recorded |
| S. Shahzad Mustafa et al. [40] | 77.4% patient believed telemedicine was as satisfactory as an in-person encounter. | Not recorded | 4.2 % of patients experienced technical problems. | Not recorded | Not recorded |
| Kasey Lanier et al. [41] | 93% of patients agree/strongly agree that the doctor explained their medical condition in a way they could understand. | 46% preferred the teleconsultation over in-person visit in the future. | 79% of patients claimed that connecting and starting telemedicine appointment was easy. | Not recorded | Not recorded |
| Judy Hamad et al. [14] | Almost 90% of patients rated the skillfulness of their providers as “very good” or “excellent”. | Logistic regression showed that prior telehealth experience was associated with higher odds of being willing to use teledermatology in the future (odds ratio [OR] 2.39, 95% CI 1.31–4.35; p = 0.004). | Patients’ satisfaction with visual quality was slightly higher than their satisfaction with voice quality and similar between follow-up patients and new patients. | Not recorded | Not recorded |
| Sumithra Jeganathan et al. [15] | Almost 60% of patients “strongly agree” and 30% of patient “agree” that the most of their questions and concerns were addressed. | 78.3% would recommend telehealth visits to others | 84.7% of patients found the process of connecting to their appointment easy | Not recorded | Telehealth visits also had a lower no-show rate; however, this difference was not statistically significant. |
| S. Glass Clark et al. [36] | The majority of patients answered either “agree” or “strongly agree” with the statement “All of my questions and concerns were addressed to my satisfaction during my video visit” (n = 89, 94.7%) | majority preferred to see the specialist in person, despite travel inconveniences, at their next visit (n = 66, 70.2%} | Not recorded | Not recorded | Not recorded |
| Kadri Haxhihamza et al. [38] | 71 % of respondents rated their receiving medical care just about perfect. | Not recorded | Technical quality were rated the lowest of all aspect of telemedicine. | Not recorded | Not recorded |
| Devinder Kaur et al. [42] | 98% of patients received adequate attention during the telephone follow-up session. | 92% of patients would use telemedicine in the future, If the situation arose | 98% of patients heard their physician clearly over the telephone. | All patients agreed telephone follow-up provides a timely and convenient service. | Not recorded |
| Zia Rahman et al. [43] | 77.5% of patients remarked that their expectations were met | Not recorded | Not recorded | (69.4%) of the survey patients commented that the telephone consultation saved them time and money. | Not recorded |
| Sharon Orrange et al. [39] | 90.1% (327/363) strongly agreed or agreed that the amount of time spent with the provider was adequate. | 77.3% (279/361) reported that they “look forward to using telehealth in the future.” | Almost one-third of patients (114/365, 31.3%) had technical issues during the visit. | Not recorded | Not recorded |
| Allanah Smrke et al. [24] | Almost half (n = 42; 48%) would not want to hear bad news over the phone, with no difference based on age, sex, or education level. | The majority of patients (n = 86; 80%) indicated that they would like at least some future appointments to be performed using telemedicine | Not recorded | Common reasons for telemedicine preference were reduced travel time (n = 45; 42%), reduced travel expenses (n = 21; 20%) and convenience (n = 32; 30%). | Not recorded |
| Aniruddha Singh et al. [37] | Not recorded | 120 respondents, 100 (83.0%) indicated they would at least consider using telehealth in the future, including 59 (49.2%) who said they were likely to or would prefer to use telehealth going forward. | Poor internet connectivity was of most concern, rated as at least somewhat of a factor by 35 (33.0%) respondents. | Reduced travel time was seen as a big advantage over traditional in-person appointments by 61 (57.5%) of the 106 respondents who participated in telehealth, | the no-show rate for telehealth visits (345/2019, 17%) was nearly identical to the typical no-show rate for in-person appointments |
| Agathoklis Efthymiadis et al. [55] | 96% of patients were satisfied with their telemedicine appointment. | 92 (77%) patients reported that they would like to use telephone consultation after the COVID-19 outbreak. | 99% of patient rated the voice quality of appointment as “excellent” or “good” | 98% of patients reported that the telephone consultation saved them time from travelling to the hospital. | Not recorded |