Table 2.

Service Satisfaction Survey in Relation to Guangdong Healthcare Security

	Question 1		Question 2		Question 3		Question 4
Choice	How do you know about healthcare insurance?		Where do you get information about our Service		What kind of healthcare insurance do you have now? (multiple choice)		Do you feel satisfied with our provincial healthcare security’s service regarding basic healthcare insurance, maternity insurance and medical assistance?
A	I know it very well.	38.13%	TV and Newspaper	17.81%	Staff basic healthcare insurance	53.36%	Very satisfied	55.14%
B	I know it well.	33.68%	Official website	24.82%	Urban and rural residents basic healthcare insurance	10.04%	Quite satisfied	22.54%
C	I know it.	22.58%	Wechat Tweets	26.26%	Commercial healthcare insurance	16.15%	Satisfied	19.70%
D	I know little about it	5.12%	Relatives and Friends	16.02%	Supplementary healthcare insurance for enterprise	9.03%	Dissatisfied	1.98%
E	I completely do not know it.	0.49%	Other channel	15.09%	Large amount medical assistance insurance	11.42%	Badly dissatisfied	0.64%
	Question 5		Question 6		Question 7		Question 8
Choice	Do you feel satisfied with the price that the healthcare insurance pay for the medicine and service?		Do you feel satisfied with the publicity about your regional healthcare insurance policy ?		Do you feel satisfied with your regional healthcare insurance settlement for non-native medical costs?		Do you feel satisfied with your regional designated healthcare insurance hospitals/institutions’ management and service?
A	Very satisfied	48.86%	Very satisfied	56.60%	Very satisfied	52.86%	Very satisfied	56.15%
B	Quite satisfied	22.84%	Quite satisfied	19.48%	Quite satisfied	20.52%	Quite satisfied	19.81%
C	Satisfied	23.10%	Satisfied	19.63%	Satisfied	21.83%	Satisfied	20.41%
D	Dissatisfied	4.37%	Dissatisfied	3.59%	Dissatisfied	3.93%	Dissatisfied	2.92%
E	Badly dissatisfied	0.82%	Badly dissatisfied	0.71%	Badly dissatisfied	0.86%	Badly dissatisfied	0.71%