Domains of family satisfaction and item description	Excellent A	Very good B	Average C	Below average D	Failing F	Don’t know/not applicable N/A
Staff attitudes/respect: Item 7: Staff’s attitude toward the resident (respect, concern, caring)
Food choices: Item 9: Menu choice of food available to the resident
Activities are interesting: Item 12: Offering activities that are interesting to the resident
Facility cleanliness: Item 20: Cleanliness of the facility
Autonomy: Item 31; Allowing the resident to choose to receive or refuse care