Table 2.
Psychometric properties of the revised PEQ-GP scales (GP, practice, and accessibility): missing, ceiling effects and internal consistency reliability.
| Missing/not applicable (%) | Ceiling (%) | Item-total correlation | Cronbach’s alpha | Cronbach’s alpha if item deleted | |
|---|---|---|---|---|---|
| GP | – | 0.960 | – | ||
| 1. GP takes you seriously | 51 (5.3) | 445 (45.9) | 0.789 | – | 0.957 |
| 2. GP spends enough time with youa | 52 (5.4) | 274 (29.8) | 0.715 | – | 0.959 |
| 3. GP talks to you in a way you understand | 56 (5.8) | 446 (48.8) | 0.690 | – | 0.959 |
| 4. GP is professionally competent | 59 (6.1) | 378 (39.0) | 0.779 | – | 0.958 |
| 5. GP shows interest in your situation | 57 (5.9) | 365 (40.0) | 0.842 | – | 0.956 |
| 6. GP includes you as much as you would like in decisions concerning you | 80 (8.2) | 323 (36.3) | 0.785 | – | 0.957 |
| 7. GP provide sufficient information about health problems and treatmenta | 70 (7.2) | 286 (29.5) | 0.843 | – | 0.956 |
| 8. GP provide sufficient information about use/side effects of medication | 112 (12.5) | 162 (18.9) | 0.689 | – | 0.960 |
| 9. GP is good at coordinating the range of health services available to youa | 217 (22.4) | 220 (29.2) | 0.772 | – | 0.957 |
| 10. GP cooperates well with other services you need | 251 (25.9) | 209 (29.1) | 0.740 | – | 0.958 |
| 11. Contact with GP make you better able to understand your health problemsa | 58 (6.0) | 183 (20.1) | 0.806 | – | 0.957 |
| 12. Contact with GP make you better able to cope with your health problems | 75 (7.7) | 140 (15.6) | 0.788 | – | 0.957 |
| 13. Contact with GP better help you to stay healthy | 88 (9.1) | 130 (14.7) | 0.722 | – | 0.959 |
| 14. Overall satisfaction with GPa | 6 (0.6) | 461 (47.8) | 0.851 | – | 0.956 |
| 15. Recommend GP to family/friends | 74 (7.6) | 341 (38.1) | 0.821 | – | 0.957 |
| Practice | 0.868 | ||||
| 16. GP practice well organizeda | 66 (6.8) | 270 (29.9) | 0.681 | – | 0.875 |
| 17. Other employees helpful and competent | 61 (6.3) | 362 (39.8) | 0.813 | – | 0.754 |
| 18. Treated with courtesy and respect at the reception | 58 (6.0) | 415 (45.5) | 0.752 | – | 0.809 |
| Accessibility | 0.774 | ||||
| 19. Waiting time for your last urgent appointment acceptable | 147 (15.2) | 285 (34.6) | 0.631 | – | – |
| 20. Waiting time for appointments that are not urgent acceptablea | 83 (8.6) | 163 (18.4) | 0.631 | – | – |
aItems finally selected for the short form.