Table 3.

Exploratory factor analysis with loadings^a (n = 476).

	Factor 1	Factor 2	Factor 3
Factors/items
GP
1. GP takes you seriously	0.804
2. GP spends enough time with you	0.644
3. GP talks to you in a way you understand	0.656
4. GP is professionally competent	0.831
5. GP shows interest in your situation	0.860
6. GP includes you as much as you would like in decisions concerning you	0.772
7. GP provide sufficient information about health problems and treatment	0.878
8. GP provide sufficient information about use/side effects of medication	0.660
9. GP is good at coordinating the range of health services available to you	0.748
10. GP cooperates well with other services you need	0.714
11. Contact with GP make you better able to understand your health problems	0.822
12. Contact with GP make you better able to cope with your health problems	0.817
13. Contact with GP better help you to stay healthy	0.734
14. Overall satisfaction with GP	0.909
15. Recommend GP to family/friends	0.919
Practice
16. GP practice well organized		0.638
17. Other employees helpful and competent		1.000
18. Treated with courtesy and respect at the reception		0.762
Accessibility
19. Waiting time for your last urgent appointment acceptable			0.913
. Waiting time for appointments that are not urgent acceptable			0.689

^aValues below 0.2 are not shown. Eigenvalues: factor 1: 11.31; factor 2: 1.56; factor 3: 1.19.