Table 2.

Summary of consultation volume and type for acute respiratory symptoms before and during the first wave of the COVID-19 pandemic in the same CHIA cohort (n = 70,431).

Activity type	Before the pandemic: January–July 2019	During the pandemic: January–July 2020	% increase
Total number of consultations/encounters	n = 31,574	n = 103,999	229
Face-to-face at the surgery	3,678 (11.6%)a	7,066 (6.8%)	92
Home visit	2,474 (7.8%)	5,078 (4.9%)	105
Out of hours contact	2,358 (7.5%)	3,470 (3.3%)	47
Telephone consultation	22,484 (71.2%)	78,677 (75.7%)	250
Video/email consultation	580 (1.8%)	9,708 (9.3%)	1,574

^aColumn percentages presented in brackets.