Table 1.

Inclusion and exclusion criteria for the recruitment of case study sites and participants.

Cases
Inclusion criteria	• Organisation providing specialist palliative care services. • Respondent to CovPall survey, with agreement for further contact. • Restricted to English Hospice organisation respondents due to constraints of research approvals.
	Sampled against criteria to maximise variability:
	• Number of services and setting types that organisations provided
	• Whether adult and/or paediatric services were provided
	• Experience of providing care to those with COVID-19
	• Whether minority ethnic populations were served
	• Variability in their initial service changes to COVID-19
Participants within selected cases
Inclusion criteria	• Working or volunteering within the chosen case and able to provide rich data on the experience of care provision during COVID-19 (e.g. senior managers, clinical managers, direct healthcare staff). • Aged 18+ years
Exclusion criteria	• Patients known to the service or their family carers.