Table 5.
Assessment of time and costing of project-related activities.
| Variables: n, (range), AUD, hours:minutes:seconds | Screening and interpreter contacts | |||
| Arabic | Cantonese | Greek | Mandarin | |
| All patients | ||||
| Screening | ||||
| Patients screened | 60 | 75 | 118 | 90 |
| Total screening events1 | 378 | 807 | 123 | 110 |
| Screening time | 10:55:21 | 19:21:03 | 20:56:51 | 23:07:18 |
| Screening costs | $418 | $741.00 | $798.00 | $893.00 |
| Interpreter service contacts | ||||
| Total contacts with interpreter services | 18 | 17 | 40 | 21 |
| Interpreter contacts: time | 3:00:00 | 2:48:00 | 6:36:00 | 3:30:00 |
| Interpreter contacts: costs | $114 | $114 | $247 | $133 |
| Non-Consented participants | ||||
| Arabic (n = 16) |
Cantonese (n = 30) |
Greek (n = 42) |
Mandarin (n = 23) |
|
| Unanswered calls | ||||
| Total unanswered call attempts | 38 | 56 | 43 | 33 |
| Unanswered calls: time | 6:20:00 | 9:20:00 | 7:12:00 | 5:30:00 |
| Unanswered calls: cost | $247 | $361 | $285 | $209 |
| RA/Patient conversations | ||||
| Total number of conversations | 31 | 52 | 77 | 37 |
| Conversation: time | 7:12:00 | 12:24:00 | 12:11:00 | 8:45:00 |
| Conversation: costs | $285 | $475 | $475 | $342 |
| Project team internal contacts | ||||
| Total project team contacts | 77 | 123 | 161 | 84 |
| Project team contact: time | 12:48:00 | 20:03:00 | 20:40:00 | 14:00:00 |
| Project team contact: costs | $494 | $760 | $798 | $532 |
| Consented participants | ||||
| Arabic (n = 9) |
Cantonese (n = 10) |
Greek (n = 8) |
Mandarin (n = 20) |
|
| Unanswered calls between RA and patient | ||||
| Total unanswered call attempt | 47 | 44 | 18 | 74 |
| Unanswered calls: time | 7:48:00 | 7:18:00 | 3:00:00 | 1:12:00 |
| Unanswered calls: cost | $304 | $304 | $114 | $76 |
| RA/Patient conversations | ||||
| Total number of conversations | 46 | 44 | 39 | 113 |
| Conversation: time | 15:30:00 | 17:30:00 | 13:06:00 | 39:36:00 |
| Conversation: costs | $608 | $684 | $532 | $1520 |
| Project activities | ||||
| Project team internal contacts | 171 | 93 | 100 | 217 |
| Average internal contacts per patient | 19 (9–33) | 10 (2–16) | 13 (7–20) | 11 (3–24) |
| Total contacts with interpreter services | 21 | 14 | 11 | 42 |
| Average interpreter service contacts per patient | 3 (0–9) | 2 (1–4) | 2 (1–4) | 3 (0–10) |
| Project contacts with external services | 40 | 38 | 20 | 66 |
| Average external contacts per patient | 5 (1–9) | 4 (3–5) | 3 (0–4) | 4 (1–7) |
| Total time spent by RA in clinic | 13:15:00 | 11:24:00 | 7:34:00 | 20:39:00 |