Table 2.

Possible barriers to service utilisation in the time of COVID-19 based on healthcare providers’ perception

Possible barriers to service utilisation in the time of COVID-19	Count	%
1. Fear of acquiring the diseases from the facility	97	94
2. Travel restrictions	90	87
3. Increased transportation cost (due to ‘half seat’ order by the government)	89	86
4. Fear of acquiring the disease on the way to the health facility	86	83
5. Lack of transport to the HP/HC site	72	70
6. Lack of PPE for clients	67	65
7. Clients’ perception of limited implementation of protective measures by healthcare providers	58	56
8. Healthcare providers’ advice to stay at home	54	52
9. Limited service hours or absence of healthcare workers	17	17
10. Unavailability of ambulance	7	7
11. Unavailability of healthcare providers in facilities to provide outreach services	7	7
Total interviews	103

Twelve healthcare providers were working in different departments and asked twice.

HC, health centre; HP, health post; PPE, personal protective equipment.