Table 5. VA New England Healthcare System Completed Visits During August and September 2021 by Modality.
| Specialty | Patient type | Overall completed visits, No. (%)a | ||
|---|---|---|---|---|
| In-person | Phone | Video | ||
| Overall | Newb | 37 975 (85.3) | 2933 (6.6) | 2386 (5.4) |
| Establishedc | 259 735 (72.5) | 47 874 (13.4) | 48 706 (13.6) | |
| Mental health | New | 1170 (56.3) | 150 (7.2) | 745 (35.9) |
| Established | 40 902 (45.8) | 11 829 (13.3) | 35 989 (40.3) | |
| Primary care | New | 3259 (85.0) | 318 (8.3) | 249 (6.5) |
| Established | 58 384 (73.8) | 17 423 (22.0) | 2952 (3.7) | |
| Specialty care | New | 33 546 (86.9) | 2465 (6.4) | 1392 (3.6) |
| Established | 160 449 (84.4) | 18 622 (9.8) | 9765 (5.1) | |
a
Electronic consultations comprised a small proportion of completed visits and are not shown; therefore, some categories do not sum to 100%.
b
Difference among specialties in percentage of encounters completed in person, by phone, or by video: χ2 = 3987.4; P < .001.
c
Difference among specialties in percentage of encounters completed in person, by phone, or by video: χ2 = 81 345.0; P < .001.