Construct	Item	Measure	Pertinent literature
Content	C1	Sufficiency	DeLone & McLean [18] (2003)
	C2	Conciseness	Al-Fraihat et al. [1] (2020)
	C3	Up-to-date content	Ozkan & Koseler [12] (2009)
	C4	Content design	Roca et al. [20] (2006)
	C5	Meeting diverse learning style	Holsapple & Lee-Post [19] (2006)
			Mohammadi [4] (2015)
			Cidral et al. [10] (2018)
System	S1	Ease of use	Al-Fraihat et al. [1] (2020)
	S2	Ease of learning	Holsapple & Lee-Post [19] (2006)
	S3	System features	Ozkan & Koseler [12] (2009)
	S4	System reliability	Sun et al. [11] (2008)
	S5	Providing guidance	Roca et al. [20] (2006)
	S6	Staff availability	Mohammadi [4] (2015)
			Cidral et al. [10] (2018)
Learner	L1	Learner attitude	Al-Fraihat et al. [1] (2020)
	L2	Previous e-learning experience	Sun et al. [11] (2008)
	L3	Self-efficiency	Ozkan & Koseler [12] (2009)
			Kuo et al. [5] (2014)
			Navimipour & Zareie [31] (2015)
Instructor	I1	Instructor enthusiasm	Al-Fraihat et al. [1] (2020)
	I2	Instructor attitude	Sun et al. [11] (2008)
	I3	Teaching skills	Ozkan & Koseler [12] (2009)
	I4	Control over the e-class	Eom & Ashill [23] (2018)
Interaction	IN1	Learner-system interaction	Wu et al. [13] (2010)
	IN2	Learner-system interaction	Kuo et al. [5] (2014)
	IN3	Learner-instructor interaction	Alqurashi [9] (2019)
	IN4	Learner-instructor interaction	Cheng [14] (2013)
	IN5	Learner-learner interaction	Eom & Ashill [23] (2018)
	IN6	Learner-content interaction	Urbach and Ahlemann [25] (2010)
Satisfaction	SA1	Satisfaction with overall performance	Al-Fraihat et al. [1] (2020)
	SA2	Meeting educational needs	Cidral et al. [10] (2018)
	SA3	Satisfaction with learning experience	Ozkan & Koseler [12] (2009)
	SA4	Effective learning tool and improve learning process	Holsapple & Lee-Post [19] (2006)
			Sun et al. [11] (2008)