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. 2022 Jun 9;9(2):e36831. doi: 10.2196/36831

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©Yi Shan, Meng Ji, Wenxiu Xie, Xiaomin Zhang, Xiaobo Qian, Rongying Li, Tianyong Hao. Originally published in JMIR Human Factors (https://humanfactors.jmir.org), 09.06.2022.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Human Factors, is properly cited. The complete bibliographic information, a link to the original publication on https://humanfactors.jmir.org, as well as this copyright and license information must be included.

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Flowchart of selecting Chinese and English language health care chatbots. Of the top 12 English chatbots, 3 (25%) were not accessible due to technical errors, requirement of enterprise/school identification, or difficult application for a demo.