Table 4.
factors associated with clients satisfaction among enrollees in public and private health facilities
| Variables | Level of clients satisfaction | Statistics | |
|---|---|---|---|
| Low (%) | High (%) | ||
| Age groups (in years) | |||
| 21 – 40 | 88 (55.0) | 72 (45.0) | χ2=10.883 |
| 41 – 60 | 47 (37.0) | 80 (63.0) | df=2 |
| > 60 | 5 (38.5) | 8 (61.5) | *p=0.007 |
| Gender | χ2=0.569 | ||
| Male | 71 (49.3) | 73 (50.7) | df=1 |
| Female | 69 (44.2) | 87 (55.8) | p=0.451 |
| Ethnicity | |||
| Yoruba | 127 (46.9) | 144 (53.1) | +χ2=3.498 |
| Hausa | 6 (50.0) | 6 (50.0) | df=3 |
| Igbo | 4 (33.3) | 8 (66.7) | p=0.321 |
| Level of education | |||
| Primary | 4 (44.4) | 5 (55.6) | χ2=8.018 |
| Secondary | 11 (28.9) | 27 (71.1) | df=3 |
| Tertiary | 116 (48.5) | 123 (51.5) | *p=0.046 |
| Others | 9 (64.3) | 5 (35.7) | |
| Marital status | |||
| Single | 9 (40.9) | 13 (59.1) | χ2=4.063 |
| Married | 122 (45.7) | 145 (54.3) | df=3 |
| Widowed | 4 (80.0) | 2 (20.0) | p=0.255 |
| Separated | 3 (75.0) | 2 (25.0) | |
| Occupation | |||
| Civil servants | 114 (52.3) | 104 (47.7) | +χ2=13.132 |
| Private sector employee | 18 (43.9) | 23 (56.1) | df=3 |
| Artisan | 2(14.3) | 12 (85.7) | *p=0.004 |
| Unskilled workers | 6 (22.2) | 21 (77.8) | |
| Long waiting time at the facilities (> 1 hour) | χ2=4.908 | ||
| Private | 62 (41.3) | 88 (58.7) | df=1 |
| Public | 111 (74.0) | 39 (26.0) | *p=0.002 |
| Perceived satisfaction with quality of drugs used in clients management | χ2=10.217 | ||
| Private | 86 (57.3 | 64 (42.7) | df=1 |
| Public | 26 (17.3) | 124 (82.7) | *p=0.001 |
| Satisfaction based on facility utilized by enrollees | χ2=4.835 | ||
| Private | 90 (60.0) | 60 (40.0) | df=1 |
| Public | 40 (26.7) | 110 (73.3) | *p=0.028 |
*
Statistically significant + Likelihood ratio