Table 5.
relationship between factors associated with clients´ satisfaction and level of satisfaction with quality of care using logistic regression
| Variables | Level of satisfaction | Odd | Confidence | P-value | |
|---|---|---|---|---|---|
| Low | High | ratio | Interval | ||
| Age groups (in years) | |||||
| 21-40(R) | |||||
| 41 - 60 | 90 (55.6) | 72 (44.4) | 2.08 | 0.31 to 3.45 | *0.015 |
| > 60 | 50 (36.2) | 88 (63.8) | 3.26 | 0.75 to 16.16 | 0.074 |
| Level of education | |||||
| Primary | 11(28.9) | 27 (71.1) | 4.37 | 0.407 to 46.83 | 0.167 |
| Secondary | 117(48.5) | 124(51.5) | 4.81 | 0.961 to 24.07 | 0.927 |
| Tertiary | 9 (64.3) | 5 (35.7) | 3.59 | 0.83 to 15.57 | 0.484 |
| Others (R) | |||||
| Occupation | |||||
| Civil servants | 113(51.8) | 105(48.2) | 0.38 | 0.13 to 1.05 | .061 |
| Private sector employee | 18 (43.9) | 23 (56.1) | 0.416 | 0.67 to 2.84 | 0.351 |
| Artisan | 2 (14.3) | 12 (85.7) | 4.25 | 0.59 to 30.89 | *0.038 |
| Unskilled workers (R) | |||||
| Perceived quality of drugs given to clients in the pharmacy | |||||
| Public(R) | 44(27.1) | 118(72.9) | |||
| Private | 96(69.6) | 42(30.4) | 0.27 | 0.39 to 4.62 | *0.041 |
| Waiting time at facilities prior doctors attention | |||||
| Short(< 1 hour)(R) | 60(32.4) | 125(67.6) | |||
| Long(≥1 hour) | 79(68.7)) | 36(31.3) | 0.24 | 2.394 to 7.081 | *0.000 |
| Satisfaction based on facility utilized by enrollees | |||||
| Private (R) | 79 (52.7) | 71(47.3) | |||
| Public | 60 (40.0) | 90 (60.0) | 1.23 | 0.723 to 2.099 | 0.443 |
R-Reference value *Statistical significance