2020 Nov 2;47(1):102273. doi: 10.1016/j.acalib.2020.102273

Table 2.

Level of difficulty of consultations, ordered logistic regression.

	Model 1		Model 2		Model 3		Model 4		Model 5		Model 6
	b		b		b		b		b		b
COVID-19	0.45	^⁎⁎⁎	0.34	^⁎⁎⁎	0.40	^⁎⁎⁎	0.48	^⁎⁎⁎	0.35	^⁎⁎	0.12
Patron Type (undergrad)
Alumni			0.57		0.26		0.20		0.75	^⁎	0.24
Community			−0.26		−0.33	^⁎	−0.25		0.51	^⁎⁎	0.10
Library donor			−0.50	^⁎⁎	−0.74	^⁎⁎⁎	−0.58	^⁎⁎⁎	0.34		0.46	^⁎
Faculty			0.20	^⁎	0.14		0.19		0.45	^⁎⁎⁎	0.07
Graduate student			0.98	^⁎⁎⁎	0.65	^⁎⁎⁎	0.66	^⁎⁎⁎	0.93	^⁎⁎⁎	0.35	^⁎⁎
Library colleague			0.21		−0.17		−0.17		0.40	^⁎	0.12
Staff			0.36		0.15		0.20		0.86	^⁎⁎	0.31
Administration			0.81		−0.34		−0.12		0.74		0.69
Unknown			−1.03	^⁎⁎⁎	−0.74	^⁎⁎⁎	−0.98	^⁎⁎⁎	−0.28		0.68	^⁎⁎⁎
Scheduled					1.61	^⁎⁎⁎	1.30	^⁎⁎⁎	1.47	^⁎⁎⁎	0.09
Format (in person)
Email							−0.54	^⁎⁎⁎	−0.85	^⁎⁎⁎	−0.11
Online							0.39		0.56	^⁎	0.34
Phone							−0.39		−0.60	^⁎⁎	−0.55	^⁎
Specialized Teams
Special collections									−1.28	^⁎⁎⁎	−0.75	^⁎⁎⁎
Research data services									−1.50	^⁎⁎⁎	−1.71	^⁎⁎⁎
Duration (less than 10 min)
10–20 min											2.43	^⁎⁎⁎
20–30 min											3.95	^⁎⁎⁎
30–40 min											4.85	^⁎⁎⁎
40–50 min											5.74	^⁎⁎⁎
50–60 min											5.74	^⁎⁎⁎
60 min or longer											7.17	^⁎⁎⁎
Semester (fall)	−0.17	^⁎	−0.23	^⁎⁎	0.00		−0.01		0.04		−0.21	^⁎
Campus (Atlanta)
Alpharetta	−3.08	^⁎⁎⁎	−2.97	^⁎⁎⁎	−3.11	^⁎⁎⁎	−3.41	^⁎⁎⁎	−4.13	^⁎⁎⁎	−2.53	^⁎⁎⁎
Buckhead	−0.05		−0.61		−0.51		−0.71		−1.45	^⁎⁎	0.18
Clarkston	−3.22	^⁎⁎⁎	−3.11	^⁎⁎⁎	−2.85	^⁎⁎⁎	−3.23	^⁎⁎⁎	−3.97	^⁎⁎⁎	−2.88	^⁎⁎⁎
Decatur	−3.01	^⁎⁎⁎	−2.83	^⁎⁎⁎	−2.59	^⁎⁎⁎	−2.95	^⁎⁎⁎	−3.75	^⁎⁎⁎	−2.73	^⁎⁎⁎
Dunwoody	0.04		0.37		0.02		0.07		−0.27		−0.31
Intercepts (E = Effort)
Basic \| Some E	−2.28		−2.19		−1.89		−2.29		−2.98		−1.62
Some E \| E	−0.24		−0.03		0.35		−0.03		−0.59		2.11
E \| Sig E	1.10		1.43		1.99		1.63		1.19		4.98
Pseudo r² (Δ in r²)	0.13		0.16 (0.03)		0.20 (0.04)		0.20 (0.00)		0.23 (0.03)		0.43 (0.20)
χ² (df)	1145 (7)		1420 (16)		1788 (17)		1828 (20)		2107 (22)		3923 (28)
	^⁎⁎⁎		^⁎⁎⁎		^⁎⁎⁎		^⁎⁎⁎		^⁎⁎⁎		^⁎⁎⁎

N = 3331. Data: Georgia State University Library Consultations Fall 2019–Spring 2020.

^⁎

p < 0.05.

^⁎⁎

p < 0.01.

^⁎⁎⁎

p < 0.001.