Table 2.
Anticipated and actual barriers to services.
| Anticipated barriers pretest | Actual barriers posttest | |||
|---|---|---|---|---|
| (n = 12)a | (n = 23) | |||
| n | % | n | % | |
| Platform limitations | 9 | 75.0 | 22 | 95.7 |
| Patient engagement | 8 | 66.7 | 12 | 52.2 |
| Providing valid services | 4 | 33.3 | 7 | 30.4 |
| Experience/confidence | 3 | 25.0 | 6 | 26.1 |
| Patient access | 3 | 25.0 | 12 | 52.2 |
| Patient safety | 2 | 16.7 | 2 | 8.7 |
| Billing and productivity | 2 | 16.7 | 6 | 26.1 |
| No identified concerns/barriers b | 9 | 42.9 | 0 | 0 |
Note: a= 12 of 21 respondents responded to the open-ended question regarding barriers.
b= Nine of 21 respondents did not identify concerns or barriers during the pretest. Categories are not mutually exclusive, and multiple codes are possible per participant; therefore, percentages total more than 100%.