Table 2.
Performance in Key Domains (N = 106 residents)
| Items | % of residents (N = 106) rated “well done” | Summary score Mean (SD) |
Cronbach’s alpha | |
|---|---|---|---|---|
| Vaccine specific | ||||
| Vaccine education and counseling practices | Introduced topic of vaccine appropriately | 58% |
55% (43%) |
0.90 |
| Explored/elicited your underlying reasons for being hesitant about the vaccine | 55% | |||
| Addressed specific concerns | 51% | |||
| Discussed disease risk and transmission | 51% | |||
| Educated you about the vaccine | 63% | |||
| Gave a strong and personalized recommendation | 50% | |||
| Core clinical skill domains | ||||
| Communication: information gathering (4 items) | Elicited your story using appropriate questions | 64% |
64% (41%) |
0.75 |
| Managed the narrative flow of your story | 61% | |||
| Clarified information by repeating to make sure he/she understood you on an ongoing basis | 57% | |||
| Allowed you to talk without interrupting | 72% | |||
| Communication: relationship development (5 items) | Communicated concern or intention to help | 58% |
61% (44%) |
0.88 |
| Non-verbal behavior enriched communication (e.g., eye contact, posture) | 56% | |||
| Acknowledged emotions/feelings appropriately | 59% | |||
| Was accepting/non-judgmental | 66% | |||
| Used words you understood and/or explained jargon | 67% | |||
| Communication: education and counseling (3 items) | Asked questions to see what you understood | 42% |
44% (40%) |
0.64 |
| Provided clear explanations/information | 52% | |||
| Collaborated with you to identify and decide on possible next steps/plan | 35% | |||
| Empathy: emotions (3 items) | Encourages and is receptive to your expression of emotion | 59% |
59% (48%) |
0.93 |
| Identifies feelings—makes clear attempts to explore your feelings by identifying/labeling them | 56% | |||
| Accepts feelings—clearly indicates acceptance/validation of your feelings | 62% | |||
| Patient centeredness/satisfaction (4 items) | Was sensitive/responsive to my needs/situation | 54% |
55% (46%) |
0.90 |
| Explored my expectations about visit (problem, solution) | 60% | |||
| Took a personal interest in me; treated me as a person | 37% | |||
| Made you feel like there was enough time (visit was not rushed) | 48% | |||
| Patient activation (3 items) | This encounter helped me fully understand the nature/causes of my problem/health condition | 51% |
47% (47%) |
0.91 |
| This encounter made you feel that you would be able to take control over your health | 45% | |||
| This encounter made me feel like an equal partner | 47% | |||
| Case outcomes | % of residents (N = 106) | |||
| SP report that character trusted physician | 62% | |||
| SP report that character would believe the vaccine was safe | 62% | |||