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. 2021 Jun 25;29(2):78–87. doi: 10.1177/17579759211016802

Table 3.

Tools that use health literacy principles to aid in clear communication with patients.

Tools Description Reference
CDC Clear Communication Index https://www.cdc.gov/ccindex/index.html Research-based tool to help create and assess materials for patients and caregivers Centers for Disease Control and Prevention (31)
Index contains 20 items, broken into 4 sections, that guide the focus, wording, design, and impact of the material
Shared Decision-Making https://www.safetyandquality.gov.au/our-work/shared-decision-making/patient-decision-aids A 5-step tool developed by the Agency for Healthcare Research and Quality Shared Decision-Making (32)
Framework for patients and care providers to explore, reach, and evaluate treatment options together
The Rural Women’s Health Project Fotonovela https://www.rwhp.org/fotonovela.html Community-based outreach tool that brings health information to locations outside of healthcare settings Rural Women’s Health Project (33)
Slide show includes examples of when to use a fotonovela, the benefits of using them, and 15 steps to help outreach workers create them
The Teach-Back Technique: Communicating Effectively with Patients https://www.merckconnect.com/static/pdf/TeachBack.pdf Verbal communication tool that aids patients in understanding and retaining health information Merck Sharp & Dohme Corp (34)
Brochure includes tips for how and when to use teach-back, examples of conversations and open-ended questions, and common mistakes