Table 2.
Themes of perceived benefits of viewing medical notes.
Benefits | Mentions (n=2178), n (%) | ||
Supports remembering | 560 (25.7) | ||
|
What a doctor or a nurse said | 505 (23.2) | |
|
The care history | 55 (2.5) | |
Provides information | 495 (22.7) | ||
|
About health and care | 223 (15.0) | |
|
To check the state of health and remain up-to-date | 74 (3.4) | |
|
On how I and my disease are perceived | 70 (3.2) | |
|
On all information concerning myself | 43 (2.0) | |
|
That is more detailed and was not said during the appointment | 34 (1.6) | |
|
About what was done during an appointment | 30 (1.4) | |
|
On diagnoses | 21 (1.0) | |
Convenience of patient portal access | 449 (20.6) | ||
|
Ability to return to view all the saved information | 155 (7.1) | |
|
Can be checked at leisure | 98 (4.5) | |
|
No need to call or contact health care | 73 (3.4) | |
|
Easy of finding information | 57 (2.6) | |
|
Fast access | 56 (2.6) | |
|
Clear and reliable information | 10 (0.5) | |
Helps in understanding | 339 (15.6) | ||
|
Own condition or what was said | 326 (15.0) | |
|
Whether more can be asked if something was unclear | 13 (0.6) | |
Ability to check the notes | 234 (10.7) | ||
|
Identifying potential errors and misunderstandings | 142 (6.5) | |
|
Asking for error corrections | 65 (3.0) | |
|
Checking that all essential information was written | 21 (1.0) | |
|
Increases transparency and reliability | 6 (0.3) | |
Supports self-management | 175 (8.0) | ||
|
Checking the care plan and next steps | 63 (2.9) | |
|
Following the course of care success | 36 (1.7) | |
|
Preparing for the next appointment | 29 (1.3) | |
|
Looking for further information | 14 (0.6) | |
|
Helps in communicating with health care professionals, learning to express yourself | 14 (0.6) | |
|
Supports self-care | 13 (0.6) | |
|
Enables peace of mind | 6 (0.3) |