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. 2022 Jun 6;24(6):e37438. doi: 10.2196/37438

Table 2.

Themes of perceived benefits of viewing medical notes.

Benefits Mentions (n=2178), n (%)
Supports remembering 560 (25.7)

What a doctor or a nurse said 505 (23.2)

The care history 55 (2.5)
Provides information 495 (22.7)

About health and care 223 (15.0)

To check the state of health and remain up-to-date 74 (3.4)

On how I and my disease are perceived 70 (3.2)

On all information concerning myself 43 (2.0)

That is more detailed and was not said during the appointment 34 (1.6)

About what was done during an appointment 30 (1.4)

On diagnoses 21 (1.0)
Convenience of patient portal access 449 (20.6)

Ability to return to view all the saved information 155 (7.1)

Can be checked at leisure 98 (4.5)

No need to call or contact health care 73 (3.4)

Easy of finding information 57 (2.6)

Fast access 56 (2.6)

Clear and reliable information 10 (0.5)
Helps in understanding 339 (15.6)

Own condition or what was said 326 (15.0)

Whether more can be asked if something was unclear 13 (0.6)
Ability to check the notes 234 (10.7)

Identifying potential errors and misunderstandings 142 (6.5)

Asking for error corrections 65 (3.0)

Checking that all essential information was written 21 (1.0)

Increases transparency and reliability 6 (0.3)
Supports self-management 175 (8.0)

Checking the care plan and next steps 63 (2.9)

Following the course of care success 36 (1.7)

Preparing for the next appointment 29 (1.3)

Looking for further information 14 (0.6)

Helps in communicating with health care professionals, learning to express yourself 14 (0.6)

Supports self-care 13 (0.6)

Enables peace of mind 6 (0.3)