Table 3.

Perceived challenges of viewing medical notes.

Challenges		Mentions (n=1175), n (%)
Notes are difficult to understand		707 (60.2)
	The medical terminology is difficult to understand	523 (44.5)
	Abbreviations are difficult	73 (6.2)
	Examination and test results are difficult	44 (3.7)
	Notes in general are difficult to understand	44 (3.7)
	Diagnoses are not understandable	23 (2.0)
Notes are not available		232 (19.7)
	Delay in access	121 (10.3)
	Missing information	105 (8.9)
	Children’s information is not visible	6 (0.5)
Notes are incorrect or inadequate		217 (18.5)
	Incorrect information or errors	80 (6.8)
	Health care professionals’ misinterpretations	28 (2.4)
	Imprecise notes	27 (2.3)
	Very brief notes	16 (1.4)
	Negligent writing	15 (1.3)
	Irrelevant or too detailed information	12 (1.0)
	Repetition	10 (0.9)
	Poor language	9 (0.8)
	Wrong language (eg, Finnish instead of Swedish)	7 (0.6)
	Too personal	5 (0.4)
	Inappropriate	4 (0.3)
	Follow-up is unclear	4 (0.3)
Problems with usability		167 (17.4)
	Information was difficult to find	85 (7.2)
	Errors are difficult or impossible to correct	37 (3.1)
	Could be easier to use	25 (2.1)
	Disorganized	25 (2.1)
	No interactivity	8 (0.7)
	The search process is cumbersome	5 (0.4)
	Worries about privacy	5 (0.4)
	Comparing examination results is difficult	5 (0.4)
	Reading on mobile devices is difficult	5 (0.4)
	The text is small	4 (0.3)