TABLE 1.
Focused interview group questions based on the COM-B model.
| Construct | Sub-construct | Interview questions | References |
| Capability | knowledge | 1. Do you have a basic understanding of basic COVID-19 infection prevention? (e.g., mask, safety distance). 2. Do you have any suggestions for beauty app business projects? |
Plohl and Musil, 2020 |
| Skills | 1. How do you think the training should respond to the market demand for functional training or functional self-improvement in the beauty industry? 2. Can you access and analyze the needs of consumers? |
Chen, 2015 | |
| Behavioral regulation | 1. If beauty technicians are independent of the store, how do you think consumers can distinguish their role? 2. What do you think about paying a service fee if you use the app booking service platform? |
Hsu and Lin, 2014 | |
| Functional capacity | 1. Do you have any comments on the use of the current app function for food, clothing, housing, and transportation in the market? 2. What are your needs for the search function of a mobile app? |
Al Qeisi and Al-Abdallah, 2014 | |
| Opportunity | Social Support | 1. What do you think is the best way to design a three-party appointment booking service platform to facilitate job opportunities? 2. What kind of interface features do you think should be available on the COVID-19 for the three-party appointment booking service platform? |
Mehta et al. 2020 |
| Socioeconomic Status | 1. Do you feel that there are some new patterns of consumption habits during the COVID-19 pandemic? 2. What are your concerns about the COVID-19 epidemic that affects your consumer preferences? |
Paredes et al. 2020 | |
| Social Influences | 1. What do you think is your preference for this kind of appointment service in the beauty industry under the influence of the COVID-19 epidemic? 2. During the epidemic, what do you think are the ways for people to protect themselves from hygiene practices? |
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| Environmental context and resources |
1. Do you have your own control method to prevent mass infection? 2. Because of the epidemic, we have developed an app that allows us to make appointments for beauty industry services at rented temporary sites. Do you agree it is a good idea? |
CDC, 2020 | |
| Motivation | Self-care confidence | 1. Would you consider the risk of exposure when going out during the COVID-19 outbreak? 2. How do you assess and prevent risk during the COVID-19 outbreak? |
Plohl and Musil, 2020 |
| Professional role and identity | 1. How do you interact with your old customers or former service staff to maintain relationships because of the outbreak? 2. How do you think you can build brand image and awareness in the app platform? |
Pikoos et al., 2020 | |
| Beliefs about consequences | 1. How much did you change your daily routine during the outbreak? 2. How do you see the need for online communication in the beauty industry during the COVID-19 outbreak? |
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| Goals intentions and motivation | 1. Where do you think there is a market incentive before building an app beauty industry three-party booking service? 2. In the environment of lower consumption, do you think the app media on the consumer side, what do you think needs attention? |
Mehta et al. 2020 |