Appendix 1.
Comparison of single-factor and multi-factor models.
| Project | Content description |
| General member management | User: FB login/download app login/line login Mobile phone number login/bind E-mail Forgot password Appointment record Order management |
| Store member management | Store member basic information/application contract Store classification management set/store technical staff management Store portfolio/product management Store member Store reservation/consultation management/order management Store venues open for appointment management Store-Technician-Financial Loss Return Form Complete the write-off code |
| Designer management | Technicians’ basic information/application contract documents Technical staff portfolio/commodity management set Technical staff appointment/consultation management/order management Reservation store venue/on-site service management Store-Technician-Financial Loss Return Form Complete the write-off code |
| Consumer management | Basic member information/application contract Search for stores/technicians/nearby locations Consulting system/message communication Add to Shopping Cart Make reservation system scheduling/checkout system Obtain consumer code Cancellation mechanism |
| Reservation system | Calendar appointment/time slot (consumer appointment system) (Store-technician venue reservation system) |
| Consulting system | Chatbox consulting system |
| Message system | Message reply system |
| Store (Designer) evaluation system |
Star Rating/Number of Favorites/Number of Followers (Favorites) |
| Appointment management (Platform administrator) |
Consumer member management/store management/technician management |
| Member Management (Platform administrator) |
Consumer member management/store management/technical staff management/audit management system |
| Advertising management | Manufacturer/store/works display/marketing advertisement/public welfare message |
| SMS serial | Chunghwa Telecom SMS system serial connection |
| Electronic invoice (Platform Administrator) |
MasterCard Electronic invoice concatenation |
| Online video teaching | Embed YouTube |
| Coupon management | Promotion code generation/net celebrity recommendation bonus (store/technician/consumer/platform administrator) |
| Write-off system | Code write-off (store/technician/consumer/platform administrator) |
| Order management system | Store (technician) order management system/administrator order management system |
| Connect payment flow system | MasterCard payment flow/credit card/super merchant code payment/ATM virtual account |
| Refund system | Order cancellation/refund mechanism |